Making a Defective Product Claim

Whenever a product is sold to consumers, it must be safe for its intended use. The Consumer Protection Act 1987 states that if a product causes personal injury, and the injury was not due to misuse, the person injured has the legal right to make a compensation claim against the manufacturer or retailer responsible. This means that a compensation claim can be made even if the person injured did not buy the faulty product.

If you've been injured as a result of using a faulty or unsafe product, you could be entitled to make a defective product compensation claim. The National Accident Helpline's solicitors are experts in defective product claims, and can help take the stress out of claiming the compensation you deserve.

Important points to remember when claiming for an injury caused by a faulty product:

• You will need to prove your injury was caused by the defective product
• Any claim for injury caused by a product defect must be initiated within 3 years of being injured
• You should retain receipts and any other relevant evidence, including the contact details of witnesses where applicable

Types of faulty product claim

Successful claims can be made for a wide range of faulty products. The most common injuries include burns caused by malfunctioning hair styling equipment, skin blemishes caused by contaminated cosmetic products, and receiving shocks from unsafe electrical appliances. Other well-known injuries caused by product defects include burns or rashes from 'toxic sofas' or even broken fingers caused by badly designed buggy hinges.

Whatever the injury, with over 17 years experience in product liability cases, the chances are our solicitors have handled a similar claim before.

Why make a compensation claim for a defective product?

Not only can making a claim secure the compensation you deserve and help recover the costs of any treatment, but it can also help draw attention to the negligent manufacturer or retailer. By doing so, you may be able to prevent others from having to endure a similar experience. Where there are several incidents of personal injury related to a particular product, the manufacturer should issue a product recall.

What's more, claiming is risk-free. Wherever possible, your claim will be handled on a no win no fee basis, meaning if for some reason you are unsuccessful, you don't pay a penny.

How to make a defective product claim

The first step in making a claim is to talk to a member of our friendly, highly trained call handling team. They will listen to the details of your defective product claim and put you in touch with a specialist product liability solicitor in your area. Your solicitor will be able to explain the claims process and answer any questions you may have.

So if you think you may be entitled to make a defective product compensation claim, give us a call or simply fill in the online claim form to get your claim started. We will quickly ascertain whether we can help, and you could be discussing your claim with a specialist solicitor within minutes.

Did you know? By law, a producer or distributor must inform consumers of the risks associated with any product they supply. 

Source: EU Commission