Our team

With exceptional experience in the customer journey, marketing and digital side of our business Will is responsible for the operational management of the businesses in our Consumer Legal Division.

With extensive personal injury legal and senior management experience, John oversees the optimisation of the customer journey - from the start of a claim through to final settlement.

A solicitor with 22 years' experience, Jonathan is responsible for all legal and regulatory compliance aspects of our law group. He is a Senior Litigator Emeritus of the UK's Association of Personal Injury Lawyers (APIL).

With over 20 years' international experience in HR, Marcus nurtures our values-led and award-winning culture. Driving our talent recruitment, development, employee engagement and recognition programmes across our businesses.

Anthony is a senior IT practitioner with many years' experience working in personal injury, conveyancing and insurance. He is responsible for delivering all the IT programmes that make a modern law business tick.

A qualified accountant with many years of financial management experience. Being with us since 2006, Chris works closely with our finance and senior management teams and is responsible for driving the business financial performance.

Ian joined us in 2018. Responsible for managing both existing and new relationships with our strategic legal partners, Ian has a strong legal services and insurance background.

A graduate in law, Natalie qualified as a solicitor in 2009 and has over 17 years experience litigating personal injury claims. She oversees all the claims teams at National Accident Law and ensures we deliver on our promises for customers.

Kerri has several years' experience as a legal advisor and she's responsible for managing our Claims Settlement Team. Kerri helps the team achieve the best possible settlement in every customer claim.

Kelly joined the business in 2010 as a legal support advisor and is now our Legal and Compliance Manager. While overseeing our internal policies, she makes sure our external regulatory and legal requirements are met.

Geri joined the business in 2020 as a legal support advisor and is now our Legal and Compliance Officer at National Accident Law. She helps to uphold our compliance policies and procedures.

Ashleigh has been with us six years and is one of our Paralegal Apprentices. It’s her job to make sure the claims experience for our new customers is always smooth and accurate - first time, every time.

Jasmin joined the business in 2017. As a paralegal, she supervises new claims for the legal team that prepares all customer claims and makes sure that the information recorded is accurate.

A graduate in law, James has many years' litigation experience across all types of accident injury on the road, at work and in public. He builds the claim cases for our customers where the other side involved disputes liability.

A graduate and Master of Law, Jacob has many years' litigation experience and specialises in road traffic accident injury and catastrophic injury. He handles compensation claims and builds the legal case for our customers.

A Fellow of the Chartered Institute of Legal Executives, David has many years’ litigation experience in resolving personal injury claims and handling cases where liability is challenged or where the circumstances are complex.

Amy joined the business in 2021. Highly-committed, she has risen from Legal Assistant to Senior Litigator. She handles cases where the other side challenges liability or where the circumstances are complex or challenging.

With a wide range of legal skills across the PI spectrum, Patricia is one of our senior litigators. She handles cases where liability is disputed or if a case is complex. She is also a qualified interpreter speaking three European languages.

Martin joined the business in 2016 and is one of our senior paralegals working in our claims settlement team. With a strong technical background in personal injury, Martin understands the compensation process in detail.

Shane is one of our paralegals working in our Claims Preparation Team. Joining us in 2012 as a legal support advisor, Shane now builds customer claims ahead of their submission and strives to build rapport with customers.

Faye is one of our paralegal apprentices. Studying at the Chartered Institute for Legal Executives (CILEx), Faye joined us in 2019 as part of our Operations Team before moving onto the personal injury front line as paralegal.

Ethan is one of our paralegal apprentices working on claim cases and joined us in 2019. With a background in care for vulnerable children and adults, Ethan is well-placed to understand the impacts of physical and psychological trauma.

Matthew is one of our paralegals working on claim cases. Joining us in 2017, he has a strong background in claims advice and understands the compensation process in detail.

Aleisha joined the business in 2019 as a legal support advisor and is now one of our paralegals. She helps build the strongest claims case for our customers and understands the compensation process in detail.

Ryan joined the business in 2019 and is one of our claims advisors. Being the first point of contact, Ryan welcomes those customers with a potential injury claim and checks all the case details are correct before work on the claims begins.

Lee is a highly-qualified customer service professional with 13 years' experience. He makes sure all of our customers enjoy a professional, welcoming and hassle-free experience at every stage of the claims journey.

Carly joined us in 2019. She's responsible for all daily activity by our legal support managers plus how the teams perform. Carly keeps the teams up-to-date on personal injury law developments and works closely with our Quality Assurance team.

Emma is one of our apprentice paralegals with 10 years' experience in personal injury. She manages the legal team that prepares all claims for our new customers and begins the compensation process for them.

Gemma is a graduate in law and joined us in 2009. Today, Gemma is our Operations Quality Manager at National Accident Law. She’s responsible for ensuring our quality of service delivery at all levels is second to none.

Samantha joined us in 2011 straight from university. She is responsible for our Learning & Development Academy across our business. Managing skills development, Samantha is a key member of our training team.

Craig joined us in 2015. An Operations Team Manager at our accident advice brand, he leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Kieran joined us in 2020. An Operations Team Manager at our accident advice brand, he leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Yaa joined the business in 2018. As Operations Team Manager at our accident advice brand, she leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Zeb joined the business in 2019 and is one of our trained legal support advisors. He’s the first point of contact for customers coming to us with a potential injury claim after being hurt in an accident that wasn’t their fault.

Casper joined the business in 2019 and is one of our legal support advisors. The first point of contact for customers with a potential injury claim, Casper gives the compassionate support our customers need in the first steps of a claim.