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Meet the National Accident Helpline team.
I coordinate and lead our team to deliver results and develop the business, while creating a great place to work where the customer is at the heart of everything we do.
I am responsible for all legal aspects of the business - from how we manage customer enquiries to handling contracts and intellectual property issues.
I am responsible for driving the financial performance of the business.
I oversee National Accident Helpline’s strategy on employee engagement and leadership development, talent attraction and communications.
My role is to help everyone within the business to learn and develop their skills.
I oversee the way we are positioned as a brand and how we live and communicate those values in everything we do.
I am responsible for the marketing performance of all our direct media channels and the results of our marketing initiatives.
I look after the support functions - Resource Planning, System Support and Service Support - within our Legal Support Centre.
I support the Legal Support Advisors in my team on a day-to-day basis to deliver great customer service.
I work within the Operations Team to ensure the performance of the Legal Support Centre runs smoothly.
I ensure we comply with the rules of the Financial Conduct Authority and other applicable legislation and regulation, including data protection.
I look after the day-to-day management of our existing and new business relationships, and manage the relationships with our strategic product partners.
I oversee the finance function of the business.
I provide HR support to managers, ensure compliance with employment law, and ensure good practice in processes including recruitment, employee relations, development and welfare.