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Business Team

Simon has many years' executive experience in the legal services and insurance sectors. At NAHL Group plc, he is responsible for the operational management of the businesses in our Consumer Legal Services Division.

Adam is a chartered manager and qualified solicitor with 20 years' experience working in personal injury law. As Managing Director, he is responsible for how we serve our customers and the overall performance of our firm.

A solicitor with 22 years' experience, Jonathan is responsible for all legal and regulatory compliance aspects of our law group. He is a Senior Litigator Emeritus of the UK's Association of Personal Injury Lawyers (APIL).

Will is a senior marketing practitioner with many years' experience working in consumer financial, legal and residential services. He is responsible for building our brands, the digital experience and the market analysis to drive our business.

With over 20 years' international experience in HR, Marcus nurtures our values-led and award-winning culture. Driving our talent recruitment, development, employee engagement and recognition programmes across our businesses.

Anthony is a senior IT practitioner with many years' experience working in personal injury, conveyancing and insurance. He is responsible for delivering all the IT programmes that make a modern law business tick.

A qualified accountant with many years of financial management experience. Being with us since 2006, Chris works closely with our finance and senior management teams and is responsible for driving the business financial performance.

Ian joined us in 2018. Responsible for managing both existing and new relationships with our strategic legal partners, Ian has a strong legal services and insurance background.

Legal Support Team

A graduate in law, Natalie qualified as a solicitor in 2009 and has over 17 years experience litigating personal injury claims. She oversees all the claims teams at National Accident Law and ensures we deliver on our promises for customers.

Kerri has several years' experience as a legal advisor and she's responsible for managing our Claims Settlement Team. Kerri helps the team achieve the best possible settlement in every customer claim.

Leah joined our group in 2000 and worked in numerous roles including Call Centre Manager, Insurance and Legal Manager for National Accident Helpline. In 2018, Leah moved across to our law practice, National Accident Law.

Ashleigh has been with us six years and is one of our Paralegal Apprentices. It’s her job to make sure the claims experience for our new customers is always smooth and accurate - first time, every time.

A graduate in law, James has many years' litigation experience across all types of accident injury on the road, at work and in public. He builds the claim cases for our customers where the other side involved disputes liability.

A graduate and Master of Law, Jacob has many years' litigation experience and specialises in road traffic accident injury and catastrophic injury. He handles compensation claims and builds the legal case for our customers.

Shane is one of our paralegals working in our Claims Preparation Team. Joining us in 2012 as a legal support advisor, Shane now builds customer claims ahead of their submission and strives to build rapport with customers.

Faye is one of our paralegal apprentices. Studying at the Chartered Institute for Legal Executives (CILEx), Faye joined us in 2019 as part of our Operations Team before moving onto the personal injury front line as paralegal.

Ethan is one of our paralegal apprentices working on claim cases and joined us in 2019. With a background in care for vulnerable children and adults, Ethan is well-placed to understand the impacts of physical and psychological trauma.

Customer Support Team

Lee is a highly-qualified customer service professional with 13 years' experience. He makes sure all of our customers enjoy a professional, welcoming and hassle-free experience at every stage of the claims journey.

Carly joined us in 2019. She's responsible for all daily activity by our legal support managers plus how the teams perform. Carly keeps the teams up-to-date on personal injury law developments and works closely with our Quality Assurance team.

Emma is one of our apprentice paralegals with 10 years' experience in personal injury. She manages the legal team that prepares all claims for our new customers and begins the compensation process for them.

Samantha joined us in 2011 straight from university. She is responsible for our Learning & Development Academy across our business. Managing skills development, Samantha is a key member of our training team.

Craig joined us in 2015. An Operations Team Manager at our accident advice brand, he leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Kieran joined us in 2020. An Operations Team Manager at our accident advice brand, he leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Yaa joined the business in 2018. As Operations Team Manager at our accident advice brand, she leads one of our legal support advisor teams who are the first point of contact for people coming to us with a potential claim.

Zeb joined the business in 2019 and is one of our trained legal support advisors. He’s the first point of contact for customers coming to us with a potential injury claim after being hurt in an accident that wasn’t their fault.