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An experienced claims advisor, Amanda welcomes our customers and is their first point of contact with us.


Background

Growing up in Corby, Northamptonshire, Amanda joined us in 2014 – originally as one of our legally-trained support advisors with our advice brand National Accident Helpline. With 18 years’ experience in customer service, Amanda is now a claims advisor for National Accident Law. She’s the critical first contact point for customers coming to us after suffering an injury that wasn’t their fault.

Skills

With many years of experience in customer service across our business, Amanda has great interpersonal skills and a compassionate ear. She understands the importance of ensuring the best possible outcomes for customers and this means a keen eye for detail – and a caring approach.

Amanda’s role

Amanda makes sure customers coming to us are welcomed warmly and checks their claim details with a minimum of fuss before our legal teams begin handling their case. It’s a key role, helping customers make the important initial steps to getting the compensation they deserve.

Outside the office

With a lifelong interest in complimentary medicine, Amanda also loves gardening, needlework, being out in the countryside and reading - plus has a hungry mind for learning.

Professional qualifications

  • NVQ and BTec in Customer Service.
  • Internal Pathway to Leadership (P2L) graduate, 2020.
  • Find out more about Amanda on her professional LinkedIn profile page.