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An experienced legal advisor and paralegal, Emma runs our team that is the first point of contact for customers beginning a claim.


Background...

Emma has been with the business for 10 years, beginning her career as a legally-trained advisor with our personal injury accident advice brand, National Accident Helpline.

There she learned the power of listening – being able to assess accident and injury circumstances for people seeking help and advice, often during a difficult and traumatic period in their lives.

Skills...

An experienced, legally-trained personal injury accident advisor, Emma is also a Level 3 Paralegal Apprentice with the Chartered Institute of Legal Executives (CILEx). With a long history of working within and then managing our important contact teams, Emma understands how great internal practices translate into exceptional service.

Emma's role...

Claims preparation is the first contact our customers have with the National Accident Law team that will handle their compensation claim. Every accident compensation claim is different so attention to detail is key in every case.

Emma trains and manages her team to make sure we have the right information in place to make the right judgement calls as we move each claim forward with the other side. Importantly, she makes sure this is done in a supportive and compassionate way that puts our customers at their ease.

Outside the office...

Born, brought up and living in Kettering, Emma is a big fan of Disney movies and the Harry Potter series.

Professional qualifications...

  • Chartered Institute of Legal Executives (CILEx) Level 3 Apprentice Paralegal.