One of our experienced claims advisors, Ryan enjoys the sense of service and purpose he can give our customers.
Background
Growing up in rural Northamptonshire, Ryan joined us in 2019 – originally as one of our legally-trained support advisors with our advice brand National Accident Helpline. Today Ryan is a claims advisor for National Accident Law and he’s the important first contact point for customers coming to us after suffering an injury that wasn’t their fault.
Skills
Ryan’s time as a legal support advisor has given him a strong grounding in personal injury processes and how different each potential claim can be. Focusing on the customer is central for Ryan - he sees service as an important factor when the law can often feel impersonal.
He understands the importance of ensuring the best possible outcomes for customers and this includes a compassionate and caring approach.
Ryan’s role
Ryan makes sure customers coming to us are welcomed warmly and checks their claim details with a minimum of fuss before our legal teams begin handling their case. It’s a key role, helping customers make those important initial steps to getting the compensation they deserve.
Outside the office
Ryan is a competitive sportsman - physically and mentally. A keen wrestler, he’s learning to skateboard - and also enjoys the intellectual gymnastics of chess.