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One of our paralegals, Shane’s job is to help build the strongest possible compensation claims for each customer.


Background...

Shane joined our legal advice brand National Accident Helpline in 2012 as a legal support advisor, moving over to National Accident Law in 2019. Shane has also worked with one of our joint venture personal injury law firms. This gives him a well-rounded view of personal injury and what it takes to build effective claims that have the best chance of success.

Skills...

Having worked initially as a legal support advisor before becoming a paralegal, Shane has strong experience of the claims process. This includes from the first advisory point of contact customers have with National Accident Helpline through to building the nuts and bolts of each claim with National Accident Law.

Shane’s role… 

As part of our Claims Preparation Team, Shane’s primary job is to prepare both the claim and the customer for what happens next, ensuring all aspects are handled professionally, efficiently and with clear explanations of the process.

For Shane, the best moments of the job are where he can tell a customer that the other side has accepted liability for their accident injury and hear the relief in their voices.

Outside the office...

Growing up in Kingsthorpe, Northamptonshire, Shane has identical twin daughters. He enjoys board games, videogames, gardening and the outdoor walks with his partner. A keen linguist, Shane is also learning Japanese and Welsh.

Professional qualifications...

  • Find out more about Shane on his professional LinkedIn profile page.