An experienced legal support advisor and team manager, Yaa thinks it's important for people to be able to access justice easily.
Background...
Growing up in Ghana, Yaa joined us in 2018 as one of our legal support advisors, advising our customers on potential personal injury claims. A skilled and committed advisor who always puts the customer first, Yaa is now one of our operations team managers.
Skills...
Yaa is responsible for the training, development and day-to-day performance of her team in our legal support centre. She focuses on ensuring our customers receive expert, compassionate assistance at what's often a traumatic time of their lives, helping them make the important first steps to recovery.
Yaa's role...
Yaa's main task is to manage and support the performance of her team of legal support advisors as they provide expert support to customers who've been injured in accidents that weren't their fault. She also ensures that her team's work is well-integrated with the wider operations of our legal support centre.
Yaa finds nurturing her team deeply satisfying, mentoring their performance to help them meet their objectives.
Outside the office...
Yaa (her name means 'born on a Thursday' in Ghanaian) enjoys her home life and loves reading. Singing and playing the guitar, she is also learning music at the theory level. Yaa's ambition is to qualify as a solicitor.
Professional qualifications...
- Enrolled and studying in our Pathway to Leadership (P2L) Programme.