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Success Stories

Genuine accounts from a few of the people we've helped.

At National Accident Helpline, testimonials and reviews of our service are always valued highly. We are dedicated to outstanding customer service and we believe this shines through in our feedback.

Please take a look through this selection of reviews National Accident Helpline has recently received, and if you wish for your story to be included in the list please email it to

Reviews from road accident victims

Mr Stevens, 28, Surrey, was awarded £4,980:

"A car pulled out from a side road and hit me while I was on my motorbike. This left me with back pain and whiplash, a hospital visit and some time off work. I saw an advert online and phoned the number. The call centre staff explained the claims process to me clearly, and passed my enquiry to a local solicitor. The solicitor ensured that my case was handled in a straightforward way and I was very pleased that my compensation came through in six months."

Keiran Lang, Nottingham, won more than £4,350:

I was involved in a car accident, and injured my lower back and right shoulder, which meant I had to be off work for about four weeks. When I first called National Accident Helpline, the person who took my call was really helpful and sympathetic, and I was able to be put straight through to my solicitor – the whole transfer when smoothly. My solicitor was great, and she kept me informed throughout the whole process. If I had any questions they didn’t hesitate to answer them. I felt safe claiming through National Accident Helpline and I’ve already recommended you to a friend.

Mr Davidson, Knotty Ash, was awarded £2,000:

"I was sitting in my car at some traffic lights when a car went into the back of me, leaving me with whiplash. I looked on the internet for help and, after calling the number advertised, was referred to a local solicitor. The process was handled smoothly and efficiently and my compensation came through in six months."

Annabelle Dixon, South Yorkshire, received £1,275:

I was driving on a roundabout when another motorist pulled out and collided with the passenger side of my car. I injured my neck and it was also a strain on me mentally – to be honest it was the psychological impact that was the worst. When we first started the claims process the other party tried to deny liability, but my solicitor told me not to worry, they’d fight my case. I was delighted with the process and I couldn’t have asked for anything more from National Accident Helpline.

Visit our road accident testimonials page to read more.

Reviews from work accident victims

Valerie Hawthorne, Lincolnshire, won £8,500:

I suffered a series of falls – about four over the course of two years - while at work on a slippery path that my employer continually failed to grit, damaging my lower back and elbow in such a way that means I will require treatment for the rest of my life. I called National Accident Helpline and they explained everything clearly. I was passed through to the solicitor firm straight away, kept updated on the progress of my case throughout and they were always available to answer any questions I had.

Mr Eaves, 42, Ammanford, received £3,400:

"I had asked for a ladder at work to help with my job but was not provided with one. Not having a ladder led me to fall backwards and hurt my hand. The advisor who took my call spoke in jargon-free language, which I found very helpful. They put me in touch with a solicitor in my area, who made sure I knew what was happening and when. Not only did I get £3,400 compensation but my company is now taking notice of health and safety."

Jason Marsh, Mid Glamorgan, won over £2,000:

I work for a ceiling company but had to use a faulty ratchet that wasn’t right for the job. As I was working, I fell and the ratchet hit me on the hand and caused a fracture. I went back to work after approximately about a week on light duties, but shortly afterwards I was laid off as it was a temporary role. After a period working elsewhere, the company where I had the accident phoned me and I’m now working back there. National Accident Helpline were very helpful and it was an easy process to follow.

Mr Peter Lees, 24, Allerton, won £2,000:

I had never claimed for anything before but, after badly cutting my fingers on defective equipment at work, I made a call. The advisor who answered my call was very helpful in taking me through how the process would work. They put me in touch with lawyers who were approachable and straightforward, and kept me regularly up-to-date."

To read more from work accident claimants, visit our work accident testimonials page.

Reviews: slips, trips and falls

Mr Andrew Philips, Rotherham, received £6,000:

"The local solicitors who handled my claim after an accident at the gym made sure I knew what was happening at every step of the way. The case was settled in my favour and I was very happy with the £6,000 compensation I received."

Amber Dengel, Middlesex, was awarded £1,950:

My council were running a Christmas festival in a local park and I was there as a part of the charity work I do. As we were setting up, I walked into a broken water mains access, causing me to fall.  I sustained tendon and ligament damage and had to be off work for a couple of months. The person who took my call was more than helpful, and I was called back by my solicitor within 10 minutes. Knowing that I had the support of National Accident Helpline and my solicitors made the whole process so much easier and less stressful for me - it all went pretty quickly.

Martina Southall, 41, Dyfed, won £1,200:

"I slipped on a wet floor in a pub where there were no warning signs. I sprained my ankle so severely that I needed an ambulance. I then needed crutches, painkillers and two weeks off work. I made a call and the helpful advisor listened to my situation and took me through how the claim process works. The local solicitor they passed me on to kept me up to date and won £1,200 compensation for me eight months later."

This is just a selection of the accounts given by people who have successfully claimed compensation after a slip, trip or fall that wasn't their fault.

Read more on our slips, trips and falls testimonials page.

Further testimonials

Mrs. Isobel Phillips from Belfast was delighted that her claim was settled so promptly.

“Thirteen months ago I had a personal accident. My husband saw your address on the internet and we rang the number provided. I was told by one of your advisors that it sounded like I had a case and she gave me the contact details for a solicitors firm in Northern Ireland.

I am delighted to say the case was settled very promptly without going to court, and I received a very acceptable amount of compensation.

I would like to thank National Accident Helpline for helping ordinary people like myself to obtain justice. Without you and the solicitors who offer this wonderful service, I personally, along with a lot of ordinary people would not have been able to make a claim. The more people who are aware of your service the better.

During the case I never had to pay a penny which was wonderful. I would like to say thank you from myself, and on behalf of all the other ordinary people. It’s people like you and the solicitors involved that help make this world a better place."

Mrs Shanaz Akhter was awarded £1,250 after breaking a tooth on a stone hidden in a food product:

“I was eating some rice I’d bought from a supermarket when I bit on a piece of stone and cracked my tooth into two pieces.  I went to the dentist who said the only options were to remove it or have a crown which would cost £350. I was in agony as I developed an abscess and was back-and-forth to the dentist and the doctor. I had to take three weeks off work and lost my earnings, too. I called the company who sold the product and they were terrible – they just told me to be more careful when eating!

I’d seen the National Accident Helpline on TV, radio and the Yellow Pages and called them. It was all very simple – they noted all my details and took into consideration my request for a female solicitor who was brilliant.  She was very helpful and considerate, even putting the case on hold when I had to go abroad for a family bereavement. The whole process took about 9 months and I was awarded £1,250 which was enough to fix my teeth and cover my loss of earnings.

I’m glad I made the claim and I’ve recommended National Accident Helpline to quite a few people. I don’t think I would have claimed without No Win No Fee because if I’d had to pay, say £350, that’s the cost of the tooth repair anyway and I would have just used the money to pay the dentist."

John Lord from Barnsley was awarded £1,000 on behalf of his daughter, Emma, following an accident in a high street store:

“My wife and daughter were out shopping in a high street store. They were at the check-out when my daughter suddenly burst into tears and said her foot was hurting. When they left the shop my wife discovered a large security tag left on the shop floor had pierced Emma’s shoe and cut into her foot. She was only 9 years old and was very distressed. I contacted the store and they were terrible – they said they’d call to check how Emma was doing, but they didn’t bother. They sent her a £20 gift card but there was no apology. I was so upset with them I decided to contact National Accident Helpline. I was put on to a solicitor and within months they accepted full responsibility and Emma was awarded £1,000 in compensation which she has in a trust fund. I’m glad I made the claim and it’s good that my daughter’s got some money to help her in later life, perhaps when she’s at University, but to be honest a sorry from them would have been enough.
It would probably have made a difference if I hadn’t been able to claim under no win no fee because I’m awaiting an operation and am unable to work. I wouldn’t have had the money to make a claim.”

John Lord would award National Accident Helpline 5/5 for the whole claims process

Mr Clive Smart from Northamptonshire was awarded £1,500 after being attacked by a dog:

“I was going for a walk in the country when an Alsatian dog, about 10 stone, attacked me. He bit my leg and caused a large incision – if it had been a five year old child, or even a ten year old, he would’ve killed them. The dog had bitten before and was still off the lead. He belonged to a farmer and had escaped onto the footpath. The police were involved and were going to let the owner off with a caution and I was offered £500 compensation. I  decided to call the National Accident Helpline who put me in touch with a solicitor and a doctor who confirmed the incident had given me a fear of dogs.

The solicitor was great and kept me informed at every stage. I won a settlement of £1,500 and the dog owner was found guilty of keeping a dog without due care and control.  The dog is still alive and he now has an electric tag to alert the owners if he’s off the property, but I still can’t go for country walks. I’m glad I made my claim because the owner was prosecuted and not just let off with a caution, and I won a greater amount of compensation. I wouldn’t have claimed without no win no fee because the cost could have been more than the compensation.

I would give National Accident Helpline 5/5 – everything went right.

Philip White was awarded £3,000 after his mother fell while being lifted by a carer:

"My mother was being cared for at home by a private care company. She was being changed by just one carer when there should have been two to lift her. She fell and broke her ankle badly and ended up in hospital. She had to have the break set twice because it was a very awkward injury. Before the fall she’d been able to walk with help, but afterwards it made it difficult for her.

I got in touch with the care company and asked about compensation. My messages were never passed on until finally they offered £200 - which would just about cover the car parking at the hospital. It was absolutely ridiculous!

I saw an advert on TV and decided to head down the path to National Accident Helpline.. I had no problems at all and was passed on to a solicitor who dealt with the claim within 6 months. He kept in regular contact with me – I even had his direct line. We were finally offered £3,000 in compensation, but unfortunately my mother wasn’t alive to benefit."

Christine Richards, 56, Warwick, was awarded £12,580 after breaking her hip:

"Although I was nervous and unsure about claiming, once I called the National Accident Helpline I was passed to an excellent solicitor who took care of everything. She was very helpful. After the accident, the hospital changed the speed of the doors closing. I would recommend to others about making a claim. I saw the ad on the TV and made the call. I'm glad I did. That's what others should do."

Mrs T from Lancashire won a case against her employer:

“I was attacked during the course of my duties at work. I was so shocked and upset I didn’t know what to do. I wasn’t sure if I could claim as it was against the employer and I was only working for them on a temporary basis. It all seemed so daunting. It was a very hard choice to make. Thankfully, a colleague recommended National Accident Helpline to me so I called them and they put me in contact with a no win no fee solicitor.

Initially, I wasn’t sure if I had a claim. However, what happened to me had a huge impact upon my life and I didn’t want anyone else to go through what I had gone through. After having the law and ‘no win no fee’ explained to me I realised it was my right to make a claim - what happened to me was not my fault.  I was entitled to receive compensation.  After I received my compensation, I was able to make a few changes in my life which is helping me with my recovery.  If I had been asked to pay any money up-front to the solicitor, there is no way I would have made a claim. I just could not have done it. I had no money to pay a solicitor.”