See what our customers say

We’ve got more independent reviews than any other claims company

We’ve helped thousands of people just like you to claim compensation after an accident or injury that wasn’t their fault. In that time, we’ve learned just how important it is to provide first class service alongside our industry-leading advice.

We’re proud of the high standard of customer service we provide. That’s why we use the UK’s largest independent review website, Trustpilot, to give our customers the chance to post their views and give ratings based on the service they received. Below, you can read just a few of our reviews and see what our customers are saying about us.

Read some of our testimonials

Feedback is so important to us that we don’t just rely on independent review websites like Trustpilot. We like to hear directly from you, too. That’s why we collect our own reviews from people who have used our service in the past. This way, we can hear the opinions of the people who matter most to us: you.

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Hear Katie's story

Katie suffered with appendicitis which went undiagnosed for 17 days. We hear from Katie and her mum, Julie, about what they went through and how we were able to help.

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Read our case studies

Mrs T from Lancashire won a case against her employer

I was attacked during the course of my duties at work. I was so shocked and upset I didn’t know what to do. I wasn’t sure if I could claim as it was against the employer and I was only working for them on a temporary basis. It all seemed so daunting. It was a very hard choice to make. Thankfully, a colleague recommended National Accident Helpline to me so I called them and they put me in contact with a no win no fee solicitor.

Initially, I wasn’t sure if I had a claim. However, what happened to me had a huge impact upon my life and I didn’t want anyone else to go through what I had gone through. After having the law and ‘no win no fee’ explained to me I realised it was my right to make a claim – what happened to me was not my fault. I was entitled to receive compensation. After I received my compensation, I was able to make a few changes in my life which is helping me with my recovery. If I had been asked to pay any money up-front to the solicitor, there is no way I would have made a claim. I just could not have done it. I had no money to pay a solicitor.

Mr. W’s wrist fracture was missed, leading to permanent damage. He was awarded £200,000

In 2004, Mr. W slipped on a kerb and fell onto his outstretched right arm. He went to A&E where his wrist was x-rayed, and was told that he had sprained his wrist. He was told to return to hospital 10 days later, when the x-ray was reviewed and again, no fracture was reported.

Valerie Hawthorne, Lincolnshire, won £8,500

I suffered a series of falls – about four over the course of two years – while at work on a slippery path that my employer continually failed to grit, damaging my lower back and elbow in such a way that means I will require treatment for the rest of my life. I called National Accident Helpline and they explained everything clearly. I was passed through to the solicitor firm straight away, kept updated on the progress of my case throughout and they were always available to answer any questions I had.

John Lord from Barnsley was awarded £1,000 on behalf of his daughter, Emma, following an accident in a high street store

My wife and daughter were out shopping in a high street store. They were at the check-out when my daughter suddenly burst into tears and said her foot was hurting. When they left the shop my wife discovered a large security tag left on the shop floor had pierced Emma’s shoe and cut into her foot. She was only 9 years old and was very distressed. I contacted the store and they were terrible – they said they’d call to check how Emma was doing, but they didn’t bother. They sent her a £20 gift card but there was no apology. I was so upset with them I decided to contact National Accident Helpline. I was put on to a solicitor and within months they accepted full responsibility and Emma was awarded £1,000 in compensation which she has in a trust fund. I’m glad I made the claim and it’s good that my daughter’s got some money to help her in later life, perhaps when she’s at University, but to be honest a sorry from them would have been enough.

It would probably have made a difference if I hadn’t been able to claim under no win no fee because I’m awaiting an operation and am unable to work. I wouldn’t have had the money to make a claim.

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