Making a claim with us

Where we see things that feel wrong, we’re driven to help you put them right.

We’ll help you make a claim

If you’ve had an injury and it feels wrong, it probably is and you don’t deserve to be left without support following your accident.

That’s why we aim to make the claims process as simple and stress free as possible – we don’t believe that making a claim should add pressure to an already stressful situation.

It’s also why we cut out the legal jargon and can put you forward to the right solicitor for your case.

How to make a claim

Starting a claim with us is simple. The first step is to give our advisors a call on 0800 540 4258 for free.

If you’d prefer a call-back, you can fill in our online form – we’ll aim to get back to you within 30 minutes during our normal working hours.

We offer free, impartial advice and will never rush or pressure you into making a claim. But if you’re ready then we can connect you to solicitor.

We’re here to help you understand the claims process and to let you know whether we think you can make a claim. It’s completely up to you to decide whether you’d like to continue after that. And when you call us, we’ll listen to everything you say.

Our solicitors

All our solicitors work on a no win no fee basis. Quite simply, this means that if your claim isn’t successful, then you won’t have to pay your solicitor. We protect you from upfront costs and hidden charges, too.

How much compensation could you claim?

We look at each case on an individual basis. Because of this, we can’t tell you exactly how much compensation you’ll receive before you start your claim.

However, you can use our free compensation calculator to get a guideline figure – this figure will be based on your answers to some simple questions.

During you case, your solicitor will consider the impact of your injury and they’ll work hard to make sure you’re fully compensated. To do this they consider:

  • Lost earnings because of time off work, and the effect on your future career and job opportunities
  • Private medical treatment, care and medication
  • Any travel or accommodation expenses caused by your injury
  • Loss of social activities and hobbies
  • Your physical pain and suffering
  • Any other impact of your injury to you and your family

For more information, you can contact us for free, helpful advice on  0800 540 4258 .

Try our free compensation calculator

How long does making a claim take?

The amount of time it takes to make a claim can vary. No two cases are the same and it depends a lot on the factors of your accident, injury and claim – such as:

  • The type of injury you’ve suffered
  • How it has impacted your life
  • The financial loss you’ve experienced

Our solicitors will settle your claim as quickly as possible. They’ll also stay in touch with you throughout the process and will keep you updated.

Once they have the details of your claim, they may be able to give you an idea of how long it might take.

What we need from you

We try to make the process as clear as possible so you have the time and space to get things back to how they were.

Our solicitors will advise you on anything you need to do to support your claim. But they’ll take the lead on any paperwork and will negotiate with the other party on your behalf.

There is some paperwork your solicitor will ask you to provide. This may include evidence of time taken off work or any medical treatment you’ve had to pay for or have received for free.

As part of the claims process, we’ll also organise a medical assessment for you so we can properly examine any injuries to support your claim.

We realise some people may feel apprehensive about this, but the assessment is a very useful way of getting advice on your injury and recovery and it supports your compensation claim. It will usually be carried out somewhere local to you and normally only takes 20 minutes to an hour.

Our solicitors will do the rest of the work involved in making a claim. This will include:

  • Contacting the other party to notify them of your claim
  • Negotiating on your behalf to make sure you get the compensation you need

95% of personal injury cases are settled without the need to go to court. In some rare cases you may need to go to court to support your claim, but if you do need to make a court appearance your solicitor will be on hand to guide you through this.

Find out how we can help, let us call you back

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