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Frequently Asked Questions (FAQs)

Get the answers you need on subjects like claims eligibility and how the claims process works.

We understand how stressful life after an accident can be. We also know that the process of making a claim might seem daunting, but if you choose to pursue your claim with us our solicitor firms can take care of everything for you. We’ll ensure you can get on with the job of recovering from your injury.

We’ve put together the answers to some of the questions you may have below. If you can’t find the answer to your questions, or are still unsure, then give us a call on 0800 376 01500800 376 0150  and our legally trained advisors will be able to help you.

We’ll give you straightforward advice and make the process as simple and as stress free as possible. We want you to have one less thing to worry about. 

Hear from our legal service advisors about the support we offer.

Claim Eligibility

How do I know if I am eligible to make a claim?

You will be eligible if you have suffered an injury - physical or psychological - which was caused by someone who should have been taking reasonable care for your safety but failed to - for example your employer, a fellow workmate or another driver. If you are over 18, you must start your claim within three years of the accident taking place. If you are under 18, the three year period starts from your 18th birthday (16th birthday in Scotland).

Can I still claim if my accident happened abroad?

Yes, although different rules often apply. In particular, some countries allow less than three years in which to start a claim. We offer further information about holiday accidents and accidents abroad.

The Claims Process

What happens after I'm put in touch with a solicitor firm?

Your solicitor firm will make an assessment of your case. If you have a valid case and if you are happy to proceed, they will set the wheels in motion for you.

What will I have to do?

If you have a valid claim, we do everything to ensure that the process is as clear and stress-free as possible. Your solicitor firm will work hard on your behalf, looking after all the paperwork and legal matters. You will need to sign the relevant documents and supply certain information such as receipts for any expenses. You will also need to attend a medical assessment that will be arranged for you. This should be local to you and is nothing to worry about. Your Solicitor will try to take care of everything else.

Will I have to go to court?

The vast majority of cases (around 95%) are settled without any need for court attendance.

How long could it take?

Simple claims can often be settled within a relatively short time but some cases (particularly when the injury is more serious) require a different, more in-depth approach and can take longer. But every case is different and your solicitor firm will keep you regularly updated.

Costs, fees and compensation amounts

How much compensation will I receive?

The overall amount of compensation depends on the type of injury. Your solicitor will be able to talk you through this in more detail. If your claim is successful, our specialist solicitors will work hard to ensure that you recover the maximum compensation.* You can calculate your claim using our unique personal injury claims calculator.

What will it cost me to claim?

There are no upfront costs or unexpected fees, but if you win you may have to pay some legal costs from your compensation once your claim has settled.*

What if I don't win my case?

Unlike some other claims companies, all solicitor firms working with National Accident Helpline have agreed that customers will not be charged if the case isn't successful. If you don't win compensation, the solicitors won't charge you a penny, as they are proceeding on a no win no fee basis.*

Who actually pays the compensation?

People sometimes worry that if they are claiming against their employer or someone they know, that they will leave the other person out of pocket. This isn't the case. All employers, just like anyone else you may be claiming against (from other drivers to your local council) are legally obliged to have insurance to cover any claims made against them.

How does National Accident Helpline get paid?

We are paid by specialist personal injury solicitors to advertise their compensation claims services to accident victims. This service from National Accident Helpline costs you nothing, and your solicitor does not pass on this cost to you.

Other questions about claiming

I was injured at work. Can my employer dismiss me for making a claim?

No. It is not legally justifiable for your employer to dismiss you for making an accident claim. Doing so could amount to unfair dismissal.

What else should I be thinking about?

Our specialist personal injury solicitor firms will do as much of the work for you as possible, leaving you to focus on recovering from your injury and getting on with your life. If you you're not sure about anything or if you have any other questions, call us for free today on 0800 376 0150.

Gemma West was awarded £8,400 after suffering a back injury in a car accident that wasn't her fault.

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*Our no win no fee service is subject to the solicitor firm agreeing to take your case on, as well as other limited exceptions which the solicitor firm will explain in more detail. Excludes medical negligence claims in Scotland.