The claims process

We aim to make the claims process as clear as possible so you have the time and space to get things back to how they were.

If you’re thinking about making a compensation claim, it’s likely you’ll want to know more about what’s involved before you start. To help you, we’ve outlined each step of the claims process below.

You can also speak to us on 0800 376 0150 for free, impartial advice. We’re happy to help.

Step 1: Find out more about us and your injury

We have lots of information throughout our site that can help you understand more about making a claim, the different types of injuries and accidents we can help with, and more about us and the people we’ve helped.

We’ve also used our 20 years’ experience to answer some of your most frequently asked questions and to help you understand how much your claim could be worth with our compensation calculator tool.

If you’re unsure if you have claim our online claims checker can help.

Step 2: Contact us for free, impartial advice

You may be feeling nervous about getting in touch with us, but there’s no need to worry. When you call, we know you’re looking for help and advice – that’s why we promise never to rush or pressure you. We’ll never pass your data on without your consent.

There’s a couple of ways you can contact us, the easiest is a free call to 0800 376 0150. But we can also call you back, you simply need to enter your details in our secure online form and we’ll aim to call you back within 30 minutes during our normal opening hours.

Step 3: Speak with one our solicitors

If we think you have a claim and you decide you’d like to go ahead, we can pass you on to one of our specialist solicitors for a free initial consultation. We usually transfer you to them on the same call.

Your solicitor will discuss your accident and how your injury has affected you so they can understand what you’ve been through and how they can help.

They’ll need to ask you some questions about your accident and who was to blame, as well as any losses or expenses you’ve had. Then, if they feel you could make a case, they’ll be able to talk you through the next steps.

There will be some paperwork for you to sign, but this will all be explained to you.

Step 4: Your solicitor starts your claim

If you decide you’d like to start a claim, your solicitor will notify the person or organisation that caused your injury.

They’ll send a ‘letter of claim’ to the other party, who will then have to respond within a fixed time period to say whether or not they accept responsibility for your injury.

It’s not uncommon for the other party to deny responsibility (also known as ‘liability’) at first. If this happens, your solicitor will gather evidence and aim to prove the accident was their fault.

Step 5: Your solicitors negotiates on your behalf

Your solicitor negotiates on your behalf throughout your claim. They’ll let you know of any offers made by the other party and can tell you whether they think they’re fair.

It’s up to you whether you decide to accept an offer or not. Your solicitor will be on hand to help you with the decision, using their experience working with claims like yours.

Thankfully, most claims are settled without you needing to appear in court. But, in the rare case your case does go to court, your solicitor will be there to guide and support you through the process.

We monitor the standards of our solicitors so that you get the best possible service during your claim.

Step 6: Your claim is settled

If your claim is successful, you’ll receive your compensation. From that you’ll need to pay the fee you agreed with you solicitor for their services – you’ll have discussed and agreed this before you started your claim.

Then, most of the other legal expenses are normally covered by the other party.

Because of our no win no fee agreement, if your case isn’t successful then you won’t need to pay anything towards your claim. No win no fee takes the financial risk out of making a claim and gives you peace of mind that you won’t be left out of pocket.

Find out how we can help, let us call you back

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