Patient Rights

Whether you receive private or NHS care, every patient has rights when being treated.

If your patient rights aren’t met you may be entitled to make a medical negligence claim

When you receive treatment from a medical professional you have a set of patient rights that must be adhered to at all times. When you’re in private healthcare, you are protected by health professionals’ codes, including the General Medical Council’s code of conduct, as well as by your legal rights.

The code which dictates patient rights for NHS care, including NHS GPs, dentists and hospital staff, is called the NHS Constitution. This document protects your rights to:

•    Access NHS healthcare
•    Respect, confidentiality and informed consent
•    A professional quality of care
•    Complain, and, where medical negligence has occurred, claim compensation

If you think the standard of care you have received may have fallen short of any one of these criteria, call us for free medical negligence advice today on 0800 540 4258 .

If you want to complain against a health provider...

If you want to complain against a health provider, we recommend pursuing a formal complaint which can then help when making your claim.


Making a formal complaint

Both NHS and private healthcare providers are obliged to have an official complaints procedure. In the event that you’re not happy with the care you’ve received, you can make a complaint and, when doing so about NHS care, you can request a formal apology and explanation, lodge a formal complaint and make a claim for medical negligence compensation.

If you need any help or advice on making a formal complaint, you can contact patient rights groups such as Action against Medical Accidents (AvMA). Our friendly legally trained advisors are on hand to help with advice about medical negligence compensation you may need, simply call us free on  0800 540 4258 .

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