How can we help you?
We're National Accident Helpline, the leading name in personal injury claims in the UK. If you've had an accident and suffered an injury as a result, we're the experts to speak to.
Together with our nationwide panel of no win no fee solicitors, we help more people get compensation following an accident than anyone else. We also take the paperwork, stress and uncertainty out of finding a solicitor, making sure that no one has to suffer unfairly after an injury.
For 22 years, we've been putting people in touch with the right solicitor for them. So, whether you've suffered from a fall in a public place, from medical negligence or from any one of a multitude of injury types, we know a specialist solicitor who can handle your case.
What is a no win no fee solicitor?
No win no fee solicitors are solicitors who only get paid if they win your case. They work on a conditional fee agreement (also known as a no win no fee agreement) which means that you don't need to worry about any funding during your case or about covering the cost of your claim if your case is unsuccessful.
Quite simply, that means you don't need to be worried about being left out of pocket after your claim has been settled. Especially as your no win no fee solicitor will agree a fee for their services with you, if your case is successful.
All about our no win no fee solicitors
Our network of solicitors spans the UK, so we're sure we can find the best solicitor to help you in your time of need. Not only will they work hard to ensure you're fully compensated for your injury, they'll also handle the paperwork and help you understand the process, the law and your legal rights.
Unlike some other claims companies, all our solicitors work on a no win no fee basis.
There are some rare exceptions to our no win no fee service, which your solicitor can explain to you before you begin your claim.
If you'd like to know more about our no win no fee agreement you can read our “What is No Win No Fee?” page.
Is speaking to a solicitor right for you?
We're the best people to speak to following an accident because we can offer impartial, friendly advice about your compensation – all for free. That means we can let you know if we think you have a claim and whether you should speak to a solicitor.
However, we also understand that not everyone wants to pursue a compensation claim so when you get in touch with us you’re under no obligation to speak to a solicitor afterwards. We simply want to help in any way we can. So, if you need someone to talk to and would like advice on making a claim or the claims process, then call us on .
Why do I have to speak to a solicitor?
Speaking to a solicitor is a necessary part of the claims process. But don't worry, it isn't as daunting as it might sound. We’ll only connect you with a carefully chosen solicitor we're confident can help you.
We understand the importance of your compensation to your life and your solicitor will work hard to make sure you get the maximum amount of compensation possible. They'll also be on hand to support you and answer any questions you might have throughout your case.
How do you know the solicitor is right for your case?
It's understandable that you're keen to make sure you have the right solicitor for your case. That's where we can help you. Because we have so many carefully selected solicitors on hand, we'll only put you in touch with those who are experienced with your type of claim, saving you the hassle of calling around for a solicitor who can help.
That means your solicitor will have a strong understanding of the support you need throughout your claim and throughout your injury, as well as experience working with your type of case.
How much of your compensation will your solicitor take?
When you contact us your call is free, confidential and advisory. That means you're under no obligation to claim when you do get in touch.
During your call with us, we'll listen to everything you have to say and answer any questions you might have. We’ll also ask you some questions about your accident so that we can fully understand your situation.
We'll then advise you if we think you have a claim and let you know the no win no fee solicitor firm we'd like to put you in contact with.
We'll only pass your contact details onto your solicitor with your permission, so don't worry about being contacted by any of our partner firms following your call with us, because without your explicit permission we won't even share your name.
We're committed to providing first class customer care from the second we speak to you. To find out what other people who have claimed with us think, check out our testimonials and success stories or have a look at some of our independent reviews here.
Our no win no fee solicitors in Scotland
The no win no fee system works the same way in Scotland as it does in other areas of the UK. This means that you can still make a claim on a no win no fee basis with us. So, if you lose your claim, whatever the reason, you won't have to pay a penny.
And, if you do win, your solicitor will make sure you get the maximum compensation you deserve.
When dealing with medical negligence claims in Scotland we are unable to offer a no win no fee service.
Our no win no fee service is also subject to your solicitor firm agreeing to take your case on, as well as other limited exceptions that your solicitor will explain in more detail before you start your case. Cases where we’re not able to offer no win no fee are rare, but we’ll let you know if our agreement doesn’t apply to your accident.
How do we keep our service better than the rest?
All of our solicitors commit to the standards of our customer charter, so you can be confident you're getting a high-quality service throughout your claim.
Our customer charter outlines the standard of service we expect from our solicitors and the standard of service you can expect from us, so you know exactly what's in store when you call us and when we connect you to your solicitor.
You can read our customer charter here.