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Terms & Conditions

The Terms and Conditions that apply to anyone who uses this website or contacts National Accident Helpline.

How National Accident Helpline will assist you

One of our legally trained advisors will listen sympathetically to you and take the details of your accident. Where the advisor feels you would benefit from legal advice and your claim merits further investigation, we will offer to put you in touch with a specialist solicitor without delay. National Accident Helpline will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist solicitors.

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

National Accident Helpline will assist you in making contact with an independent firm of solicitors. You are free to choose another solicitor. Any solicitor we refer you to is an independent professional from whom you should receive impartial and confidential advice. The solicitors should always act in your best interest, this is a requirement of their professional body. National Accident Helpline solicitors are required to comply with the Solicitors code of Conduct (2011).

National Accident Helpline is not in any way responsible for the advice given or other work undertaken on your behalf by these solicitors firms. Your solicitor firm will give you their independent advice about the use of legal expenses insurance and any medico-legal reporting agency. Solicitor firms pay National Accident Helpline for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Seek advice quickly after your accident

This is important. Although you generally have 3 years (or longer for those under 18 or suffering from specific illnesses) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.

National Accident Helpline is always striving to improve its service to the public

For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you do not want the solicitor to report this information, please instruct them accordingly.

Law Society Accreditation

Our member firms have been specially selected to deal with personal injury cases. In England and Wales every one of our firms has an accredited member of the Solicitors Regulation Authority Personal Injury panel.

Contacting us

When telephoning National Accident Helpline we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

If you phone us between 08:00-21:00 Monday to Friday, 09:00-18:00 on Saturday and 09:30-17:00 on Sunday, you will be put through directly to a NAH specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.

Our policy against abusive calls

We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and NAH will not hesitate to report such acts to the police.

Site information

The contents of the website and videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

This site is optimised for a screen resolution of 1024 x 768.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.