Make a compensation claim in these easy steps:
Learn if you are eligible to claim
When you chat with one of our friendly advisors at National Accident Helpline, they'll listen to the details of your accident and subsequent injury, and let you know if you may be eligible to claim compensation.
This call is free, we don't charge a thing for our advice, and we will only pass you over to one of our partner law firms if, and when, you want us to. Simply call , or fill in the callback form.
Get connected to an expert legal team
If we think you're eligible to claim personal injury compensation, and you want to proceed, we'll connect you with one of our partner law firms. We've built a strong network of personal injury solicitors across the UK, ready to support your claim.
All of our partner law firms work on a no win, no fee basis. Most people are eligible, and you'll be protected throughout your case and after - paying nothing if you lose.
Your legal team fight your case
Once you're connected to a legal team, they'll begin the work to fight your case. You'll share with them any evidence you have (photos, witness statements etc.) and they'll do all the heavy lifting. Your legal team will send a formal notification to the other side that you're pursuing compensation for your accident. Then, they'll negotiate fair compensation on your behalf.
Where a fair settlement can't be agreed, or when liability is disputed, it may have to be decided in court. Most of the time, your solicitor would appear in court and negotiate on your behalf. In the rare instance where you will need to attend in person. your legal team will be by your side every step of the way to support you.
Receiving compensation
After successful negotiations, you'll receive the compensation you're entitled to. Your solicitor will work hard to win you the maximum amount possible. If you've agreed to a no win no fee arrangement, your solicitor will be paid their pre-agreed capped percentage from your compensation amount, and you'll be ready to get your life back on track. get your life back on track.
If you didn't win your compensation claim, you'll be protected by your no win no fee agreement, as long as you've adhered to the agreed terms. You won't pay a thing.
Protect yourself with our no win no fee accident claims.
At National Accident Helpline, we are experts in helping people get the compensation they deserve after being injured in an accident that wasn't their fault.
If we think you're eligible to claim, we will match you with the best law firm to handle your claim, based on their experience and expertise.
With a no win, no fee agreement if you don't win your claim, you'll pay nothing to anyone - it's as simple as that.
While there can be some rare exceptions to our no win no fee agreement, you'll know before your claim starts if they apply to you. After all, you don't need any more surprises.
Your legal team will ensure that appropriate legal protection insurance is in place; the no-upfront-fees policy means you'll have nothing to pay, unless you win. You must always stick to the terms of the insurance, follow their advice, and be truthful.
Benefits of claiming on a no win no fee basis include:
- Low risk - only pay if your claim succeeds. If your claim doesn't win and you stick to the agreement's terms, you won't pay a thing.
- No upfront costs - you will never be asked for any up-front charges to manage your case. Your lawyer will always detail the fees as part of the agreement between you before taking on your case.
- Trusted experts - we only work with lawyers who explain all fees upfront, so you know what to expect and don't get any nasty surprises.
- Absolute clarity - our goal is to ensure that you clearly understand the claims process, and the likely compensation outcome, from the get-go.
What types of accidents or injuries could I claim for?
If your injury was caused by someone else's negligence, you could have grounds for a claim. Check the below list of claim types that we cover, and contact us to understand if you qualify for compensation:
- Road traffic accidents: you may be eligible for compensation if you were injured as a driver, passenger, cyclist, or pedestrian. This includes injuries sustained on public transport.
- Workplace accidents: your employer has a legal duty to provide a safe environment for you and your colleagues. If you suffered an injury while at work, you may be owed compensation.
- Accidents at home: you may be eligible to claim for injuries that are the fault of your landlord, a hired contractor, or caused by carbon monoxide leaks.
- Medical/clinical negligence: this covers any wrong, accidental, or substandard care by medical professionals that causes a patient injury or makes an existing condition worse. This is usually by incorrect action or a failure to act.
- Accidents in public: if you've suffered a slip, trip or fall in a public place, you may be eligible to make a claim. Accidents in public can happen in a supermarket, on private property, or somewhere else outside of your home.
Join the millions of people we've helped to access compensation
Knowing what to do after having an accident that wasn't your fault can feel daunting, but we're here to simplify the process.
FAQs
How long do I have to make a claim?
Most claims are required to either have been settled within three years, or for court proceedings to have been started. It's best to claim as soon as possible so your memory is fresh, and evidence is recent and easier to gather.
This three-year period is often referred to as the limitation period, which is the time by which you must either settle your claim or start court proceedings.
There are, however, a few exceptions:
- For claims involving things like occupational illness or medical negligence, the three-year limit applies from the date the symptoms were first noticed.
- When claiming on behalf of a child, you can make a claim for them at any time until their 18th birthday. After turning 18, they have until age 21 to either settle their claim or start court proceedings.
- If the injury victim lacks the mental capacity to do it themselves there are no time limits for claiming. This could be as a direct result of the injury they've suffered or a pre-existing medical condition. However, if the Claimant regains mental capacity after the accident, even if only temporarily, then the three-year limit starts from then.
How much compensation am I likely to receive?
Once your lawyer begins negotiating on your behalf, they will be able to give you an idea of the amount of the compensation you could be entitled to. Prior to that, you may receive an estimation, based on several factors:
- Injury type and severity.
- Recovery time.
- Medical expenses and travel costs.
- Lost earnings from time off work.
- Any lifestyle changes that you have had to make because of your injuries.
- Ongoing care needs and any home adaptations needed.
How long will my claim take to settle?
While many claims are settled within 12-24 months, ultimately, it depends on how complex your case is. The type, severity and circumstances of your injuries, plus the time it takes to gather all the necessary medical evidence can impact the time it takes to settle.
Your legal team will keep you updated throughout the process, so you know what to expect at every stage.
Can I discuss a claim on behalf of someone else?
Quite simply, yes. If you're thinking of making a claim on behalf of a friend or loved one, then it's likely we can help you. You can help someone start their claim, supporting them through their phone consultations, or act as a litigation friend.
A litigation friend can claim on behalf of a child, or someone who lacks the mental capacity to manage the process themselves.
How do I know if someone else was at fault?
If you were injured in an accident that wasn't your fault, it's likely that someone else was responsible and you may be owed compensation.
Where the responsibility lies can depend on where or how the accident happened, for example:
- If someone's careless driving caused you harm, whether you were another driver, a passenger, or a pedestrian, the driver would likely be responsible.
- An avoidable trip, slip or fall at work will be the fault of your employer breaching their duty of care for you.
- If your injured in a building with public access, such as a library, car park, or swimming pool, then responsibility would lie with the building's owners.
- When injuries happen in a business, such as a shop or restaurant, then liability would be on the business owner.
- If on the street, for example, hurting yourself because of a damaged pavement, then the accountable party will be the one responsible for maintaining public infrastructure. This is usually the council or local authority.
We'll help you understand who was at fault in our initial consultation, so don't worry if you aren't sure.
Will I have to visit my solicitor's office?
It's unlikely you will have to visit your legal team's office or go to court as part of your claim process. We work with many solicitor firms across the country so that we can always match you with a firm that is experienced with your claim type.
Communication with your legal team will typically take place online or over the phone, which makes it easier for you to access the help you need, when you need it.
Why choose National Accident Helpline?
We've spent over 30 years building a trusted nationwide network of the best personal injury law firms. We trust them to work in your best interests every time. Their objective is simple: to give you the advice and support you're looking for and help you make a successful injury compensation claim.
We regularly review the standards of our personal injury lawyers and can promise:
- Our advice is completely free and there's no-obligation to proceed.
- You'll be assigned the best law firm to manage your claim.
- That we, and all of our partner firms, are registered with the Solicitors Regulation Authority and The Law Society for England, Wales and Scotland.
If you decide to move ahead with your claim, it's very important to us that you receive the most effective legal service possible. As the UK's most trusted personal injury specialists - rated ‘Excellent' on Trustpilot - you can feel secure that you're in safe hands.