How National Accident Helpline will assist you
National Accident Helpline is a brand of National Accident Law, and is regulated by the Solicitors Regulation Authority.
When you contact us, one of our legally trained advisors will listen sympathetically to you and take the details of your accident. Where the advisor feels you would benefit from legal advice and your claim merits further investigation, we will offer to put you in touch with a specialist solicitor without delay. We won't charge you anything for doing this. We won't ask you to take out any loan, sign anything, or enter into any contract.
If we can help you
If we are able to take your claim forward it will either be handled by our own law firm - National Accident Law - or by one of our specialist partner law firms, depending on the type of claim.
You should receive impartial and confidential advice from any solicitors we refer you.. Solicitors should always act in your best interest, this is a requirement of their professional body. National Accident Law solicitors are required to comply with the Solicitors code of Conduct (2011).
National Accident Law is not in any way responsible for the advice given or other work undertaken on your behalf by these solicitors firms. Your solicitor firm will give you their independent advice about the use of legal expenses insurance and any medico-legal reporting agency. Solicitor firms pay National Accident Helpline for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.
If we can't help you
If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere.
However If you'd like to pursue a claim at a later date, you'll need to issue Court proceedings within the given time limits. If you don't issue your claim within those time limits, you won't usually be able to proceed. This is called being ‘time-barred'. Extensions to the time limits are only available in exceptional circumstances and you should check these with another law firm.
- In most circumstances for adults who were 18 years old or over at the time, it's essential that proceedings are issued within three years of the accident or incident date. However, there are some important exceptions to this rule and in some cases the time limits are shorter.
- In cases where the injured person was under 18 years of age when the accident or incident occurred, the three-year period usually expires on their 21st birthday.
- We recommend that if you still wish to pursue your claim then you should seek the opinion of another law firm.
National Accident Helpline is always striving to improve its service
For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you don't want the solicitor to report this information, please instruct them accordingly.
When telephoning National Accident Helpline we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.
If you phone us between 08:00-21:00 Monday to Friday, 09:00-18:00 on Saturday and 09:30-17:00 on Sunday, you will be put through directly to a NAH specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.
Our policy against abusive calls
We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and NAH will not hesitate to report such acts to the police.
The contents of the website and videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.
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The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.