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Rest reassured that no matter how we communicate, our chat will be completely confidential and always free.
Don’t worry if you need to talk to us and it’s out-of-hours: call us and follow our automated system to request a call-back. We care about your situation and will get back to you during the next working day.
Our Legal Support Centre Opening hours
|Monday - Friday:||08:00 – 21:00|
|Saturday:||09:00 – 18:00|
|Sunday:||09:30 – 17:00|
For media enquiries only, please contact firstname.lastname@example.org.
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Our company information
National Accident Helpline is a trading name of National Accident Law Limited.
Company registration number: 11496339
Incorporated in England
Authorised and regulated by the Solicitors Regulation Authority. SRA number: 655606..
What to expect when you call
Before your call with us we understand that you might like to know what type of questions we might ask and the type of information we need to assess whether you have a claim. Below we’ve listed that information so you can know what to expect when you call.
Although we’ve tried to include everything you might be asked, there are some cases where your advisor will ask for more details, to make sure they understand your experience fully.
However, we promise that your advisor will only ask you the questions they need to help you.
Your contact information
Everybody who calls us will be asked for their contact information. We ask for this so that we know who we’re speaking to and so that in some cases and if you decide to start your claim, we can pass on these contact details to your specialist solicitor.
As we’re committed to keeping your contact information safe, you can be sure we’ll never pass on your data to anybody, including your solicitor, without your permission. This also includes any contact details you enter on our website.
Details about your claim
To find out how we can help you start your journey to compensation we’ll ask you some details about your accident and your resulting injury. These include:
- Details of the type of injury you’ve suffered
- An approximate date of the accident that caused your injury
- What type of accident caused your injury, for example, a car accident or a slip
- Details of any time you’ve taken off work
- Details of any medical treatment you’ve received for your injury
- Whether your injuries are still affecting your daily routines
During your call with us we don’t need exact dates, names of medical treatments or physical evidence, so don’t worry if you don’t have the exact details of your accident or injury. We do, however, recommend that you try and have the specific details to hand if you choose to speak to a solicitor.
Depending on your accident, we may also ask you for some further information, such as:
- If there were any witnesses to your accident, and if you’d be able to provide their details at a later date
- Whether the police or emergency services were contacted and if there is an incident ID (to be provided at a later date)
- If you were able to get the insurance details of the other party.
Slips, trips and falls
- If your accident was reported in an accident book
- Whether any signs were identifying the hazard
- Do you have any photographs of the hazard?
- Are you aware of any changes to the hazard or environment since your accident?
Accidents at work
- Whether you’d received the correct training for your job role and tasks
- If your employer had provided you with the correct safety equipment for your job, such as steel toe-capped boots or high-vis clothing
- Whether your workplace had been told about the hazard before your accident happened
- Whether your accident was reported in your employer’s accident book
What to have to hand when you call
When you call us you don’t have to have anything to hand. Quite simply, as your call with us is advisory we don’t need any exact dates or medical treatment names from you. We just need to know what you experienced and whether you can obtain evidence or witness details if you were to claim.
You may find it useful to have some information about your accident to hand when you call, but that’s entirely up to and whether you feel comfortable and confident remembering some of the finer details of your accident and injury when discussing it with us.
Worried about your privacy and data?
We respect your privacy and actively campaign to stop cold calling as well as the sourcing and selling of data. We are also the founding members of the Ethical Marketing Charter, an agreement that calls for the end of nuisance marketing such as cold calls, spam emails and spam texts.
We’re also committed to keeping your data safe, so our website is secure. You can see our security certificate by clicking on the padlock button in your address bar at the top of this screen. That means anything you send to us via our website is encrypted, so that hackers and data sellers can’t see any of your details.
Our legal support centre
Our legal support centre is heart of what we do, which is providing free, confidential advice to people like you who have suffered an injury in an accident that wasn’t their fault.
Meet our LSA’s and learn more about our legal support centre here. Or find out more about us and the people that make up our company in the video below.
Why choose us?
We have over 25 years’ experience, and during that time we’ve helped thousands of people find out if they can make a compensation claim following an accident that caused them to be unfairly injured. These people were just like you, looking for advice, looking for somebody they can trust and looking for justice.
While we may not have first-hand experience of how distressing suffering an injury in a no-fault accident may be, we promise that from the moment we’re in contact with you we’ll handle your case in a confidential, sensitive and professional way.
If you’re ready to speak to us, please call us for free on 0800 376 0150. But if you’d like to hear from the people we’ve helped please visit our TrustPilot review page or read one of our customer stories.