In this Policy we use the terms “we”, “us”, and “our” (and other similar terms) to refer to National Accident Law; we act as a data controller responsible for your personal data.
National Accident Law and National Accident Helpline are the trading names of National Accident Law Limited, a company registered in England & Wales (company number 11496339. Our registered office is: 1430 Montagu Court, Kettering Parkway, Kettering, Northamptonshire, NN15 6XR. We are authorised and regulated by the Solicitors Regulation Authority (SRA), number: 655606.
National Accident Law Panel Firms
Introduction and contact information
This privacy statement tells you what to expect when we collect your personal information. We'll explain what data we hold about you, how we collect and use your data and whether we share it with other organisations. It is an essential part of our business to collect and manage client and non-client data.
We've purposely drafted this notice to be clear and concise so it's a summary of how we collect and use your personal information. If you'd like more details about how we collect and use it, you'll find this in our website Terms & Conditions and with letters or documents we send to you including our customer care terms and conditions , where applicable. If you can't find the information you'd like, please contact us.
This privacy notice applies to:
- Information we obtain about you.
- When we collect your information
- How we use your information.
- Sharing your information.
- Where we store your personal information.
- International data transfers.
- Your rights of access to information.
- Other rights you might have.
- Changes to this policy statement.
When do we collect your data?
The main situations where we may collect your data are as follows:
- When you contact us to consider a potential claim against another party arising from an accident or medical negligence. We will ask you to provide personal data to enable us to make an assessment on whether you might have a claim
- We may collect data if you make an enquiry online via our website or by e-mail enquiry. This is needed to enable us to contact you and respond to your query
- We collect data when you give a third party permission to share with us the information they hold about you.
- When you contact us by any means with queries or complaints etc.
- When you choose to complete any surveys that we may send you
- During your claim , when National Accident Law is acting on your behalf
Information about you
You'll give us most of the information we will hold about you; this is generally done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers, financial information and, where relevant, information about any incident or matter in which you may have been involved, including any injuries suffered, other parties involved and further information relevant to the services we offer.
Sometimes information about you will come from other organisations such as those referring your matter to us, another business website, an insurer, online marketing or someone else who provides you with goods or services. That source is called an ‘introducer'. We sometimes make payments to other businesses to cover the marketing and other costs they incur in providing these services to us. These costs form part of our business overheads and are not charged to you. These businesses will be data controllers themselves and we encourage you to read their privacy notices for information about how they deal with information about you.
We also work closely with other third parties (including, for example expert witnesses and other professional advisors) and we may receive information about you from them. We routinely make checks against the Government's financial sanctions targets list. Any witnesses are also likely to provide information about you.
We hold information about you for at least seven years after the conclusion of all services or, if longer, the conclusion of any other dealings with you.
Where applicable, and provided you have given the necessary consent, all of the data returned to us by a panel firm will be kept for a period of 12 months. After which, all personal identifiable data will be deleted.
All data is held in line with our retention policy and your information will always be held securely.
Data Protection legislation means we must make sure your personal information is accurate and current. Please tell us promptly if it changes in any way.
How we use your information
Our Services and Products
We use your information to deal with enquiries you make about our services, to make an assessment on whether you might have a claim, to provide legal services to you, to help us improve our services, to notify you about changes to our services and for related purposes that include:
- To provide you with the information, products, and services that you request from us
- Where applicable to pass on or make available your enquiry, with your consent, to our panel solicitors to help them communicate with you directly and to provide their service to you
- To provide services and information to our panel solicitors and third party marketing partners that they can use to benchmark and improve their performance, and for us to measure their quality
- To allow you to participate in the interactive services available on our site
- To contact you occasionally about important changes to our Privacy Notice or this policy or developments to our site or our services
- Identity verification and fraud prevention (including online verification and credit checks).
- Updating and enhancing your records and analysis to help us manage our practice.
- Legal and regulatory compliance that help us fulfil our legal obligations.
- Checking how happy you are with our services (including customer satisfaction questionnaires).
- Tracing and collecting debts.
- To contact you via a review site, such as Trust Pilot for your views on our services. We'll seek feedback about your experience to analyse and improve our services and products.
We may provide you with information about our services that you have used or asked about and our related services. If you don't wish to receive that information, please notify our office in writing. You can always make use of our services or our site without having to agree to marketing.
Sharing your information
Where applicable, We will only share your personal information with our panel solicitor firms, with your consent, so they can provide services to you.
In order to provide our services to you we are sometimes required to share your information with other organisations and we want to make it clear to you when this will happen. Our work for you might require us to give information and data to third parties such as expert witnesses , defendants and their insurers and other professional advisors. Any information you provide to us may also be shared with and processed by our service providers, group companies, insurers and regulators.
As we offer products and services to you that we may not provide ourselves, we share your information with other approved suppliers. Sometimes these organisations will supply their services directly to you (typically medical agencies and underwriters of insurance products we distribute).
Where you have given consent and it is applicable, and in your best interests to do so , we'll share information with the organisation that that put you in touch with us about the progress of your claim and any compensation you are awarded. This organisation is also a data controller. Where we share your information with other data controllers it is to honour the obligations we have to you or because they or we have some other good reason to do so - such as the provision of management information about how we have supplied services to you or to deal with complaints.
Other group companies including our Parent business, NAHL Group plc provides management and support functions to us which we need so that we can provide legal services to you. These include support services like human resources, information technology, payroll and consultancy. Sometimes we ask other companies or people to do some of our administration and/or legal work on an outsourced basis. We have a confidentiality agreement with NAHL Group plc and every other provider of outsourced services we work with. All staff providing outsourced services are trained to ensure compliance with all relevant regulations. By accepting our Customer Care Terms and Conditions, you agree to this outsourcing and to us sharing information with NAHL Group plc and any other outsourcers for this purpose. National Accident Helpline and National Accident Law are both part of the same group of companies , NAHL Group PLC.
If you have any questions or concerns, please get in contact with us using the contact details above.
Where we store your personal information
All information you provide to us is stored on secure servers. We may from time to time need to store your data on third party servers or to use technical software during your matter hosted by a third party and where necessary data is held on secure cloud-based servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
International data transfers
We do not generally process personal information outside of the European Economic Area but should this occur from time to time (for example our use of Google analytics involves some personal data being transferred to the USA) it will be done only in a way that complies with current laws and regulations.
Access to information
You may obtain the information we hold about you by making a written request to us using the contact details above.
Subject to compliance with any laws and regulations, when you ask us about the information we hold on you we'll give you confirmation that your data is being processed, access to it and any other supplementary information we consider relevant to your request.
Your other rights
In addition to having access to your information (see above) and your right to the information set out in our privacy statements you have the rights to ask us to rectify any incorrect information about you; to delete information we hold about you; to restrict what we do with information about you; and to require us to send information we hold about you either to you (or someone you designate) in a commonly used machine readable form. Additionally, you may object to how we are using information about you and the right not to have automated decisions made about you.
The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information. More information about how and when you can exercise these rights is available from the Information Commissioners Office.
You can ask us to stop using your information for marketing at any time by notifying our office via the contact details above.
Additionally, if you have provided your consent to process information about you for any other purpose (excluding providing services), you can withdraw your consent by contacting us via the contact details above.
We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously. Please address any concerns to us at the contact address given above for the attention of the Compliance Team at email@example.com. We encourage you to contact us directly if you are unhappy, but if you are not satisfied with our response or if you prefer not to raise the issue with us you may at any time complain to the Information Commissioner's Office or one of its regional offices.
Information Commissioner's Office
Telephone: 0303 123 1113
Fax: 01625 524510
This privacy notice does not cover the links within this site linking to other websites. These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit.
Last updated 08/06/2020