Can I make a claim for personal injury?

Your employer has a legal duty of care to provide a safe working environment. If they fail in that duty and you are injured or become ill as a result, you may be entitled to make a personal injury claim against your employer.

This can include accidents in offices, factories, construction sites, and other workplaces, as well as claims for industrial diseases caused by exposure to harmful substances or injuries caused by defective working equipment.

In 2025, there were an estimated 127,870 casualties from road traffic accidents in Great Britain. Road traffic accident claims are designed to help people recover compensation when they have been injured through no fault of their own, whether caused by another road user or unsafe road conditions. This includes injuries sustained as:

• A driver of a car
• A motorcyclist
• A cyclist
• A pedestrian
• A passenger in a vehicle

Businesses and organisations have a legal duty to take reasonable steps to keep their premises safe for visitors. If they fail in this duty of care and you are injured as a result, you may be entitled to make a public accident compensation claim.

We can help with claims involving accidents in supermarkets, shops, restaurants, hotels, leisure facilities, office buildings, and other privately owned or managed premises.

Local authorities, such as councils, have a legal responsibility to maintain public spaces, including pavements, roads, parks, and other public areas. If you are injured because your local authority failed to meet this responsibility, we can support you in making a public liability compensation claim.

Injuries caused by medical negligence can have a lasting physical, emotional and financial impact, affecting not only your daily life but also those closest to you. If you've suffered because of negligent medical treatment, we can help you make a compensation claim for a wide range of cases, including misdiagnosis, surgical errors, and negligence by NHS or private healthcare providers, including dentists and opticians.

You'll typically have three years from the date of your accident, or from the date you first noticed your injury or illness to make a claim. We'd always recommend starting your claim as soon as possible, whilst the details are still fresh in your memory.

There are some circumstances where the time limit can differ, such as if you're claiming on behalf of someone else, like a child or a person who lacks mental capacity.

If you aren't sure how long you have left to claim, give our Helpline Advisors a call on and they'll provide you with guidance on your options.

If the accident was entirely your fault, you won't be able to make a personal injury claim. However, if you were only partly responsible, you may still be able to claim compensation.

These cases are assessed on an individual basis, and the amount of compensation you receive will be reduced to reflect your share of responsibility for the accident.

If you're unsure where you stand, we'd always recommend getting legal advice. Even if you think you may have been partly responsible, a solicitor can assess the circumstances of your accident and let you know whether you're eligible to claim

In some cases you can make a personal injury claim for someone else. This is known as being a litigation friend, which means you handle the claim on behalf of someone who is unable to manage the claims process themselves. This may include situations where the injured person is under the age of 18 or has suffered injuries that prevent them from managing their own claim.

If you'd like to find out whether this is the right option for you and your loved one, get in touch with our Helpline Advisors on . They can explain the process in more detail and answer any questions you may have.

Yes, we can help wherever you are in the UK. The laws and claims processes in Scotland and Northern Ireland differ slightly from those in England and Wales, but that doesn't mean we can't help. We work with a panel of regulated solicitors in Scotland and Northern Ireland who can assist with all types of personal injury claims from start to finish.

Whilst it is possible to pursue a claim without legal representation, even a straightforward case can become complex without a solicitor. Gathering evidence, proving liability, and negotiating a fair compensation settlement can all be challenging without expert support, especially whilst you're recovering from an injury. Having a solicitor manage your case can help make sure your claim is valued correctly and that you receive the full amount of compensation you deserve.

Every personal injury claim needs evidence to help establish liability, so it's important to have this to hand when you start your claim. Useful evidence includes:

• Contact details of everyone involved
• Accident details, such as where and how it happened
• The timeframe and date of the incident
• Injury information, including symptoms and recovery progress
• Photo or video evidence
• Medical records, including treatment details and recovery prognosis
• Evidence of financial losses, such as medical expenses and lost earnings

The amount of compensation you can claim for depends on the severity of your injuries and the impact they have had on your life. Minor injury settlements can start from around £250, whilst more serious injuries may result in compensation of £100,000 or more.

If you'd like an estimate before you claim, try our personal injury compensation calculator to get an estimate in as little as two minutes.