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Beauty treatment compensation claims

We visit beauty salons to unwind, and we expect beauty practitioners to deliver a high standard of care. Whether it's to change your hair colour, have fuller lashes or younger looking skin, we undergo treatments to leave looking good and feeling great.

The last thing you expect is to suffer an injury in a place that promises to beautify and relax you. But unfortunately, beauty treatment injuries are not uncommon. Due to limited regulations in the beauty industry, poorly trained practitioners, improper precautions and faulty equipment does result in many negligence claims every year.

If you've had a beauty treatment that ended in disaster, we understand how distressing and painful your accident can be. Not just how it affects your life financially while you recover, but how it impacts your physical and emotional wellbeing. Beauty treatment injuries have left people disfigured for life, which can leave you too embarrassed to socialise and in too much pain to work. But we're here to help you get what you're owed so you can start living life on your terms again.

If you've suffered an injury due to a beauty therapist's negligence, you have the right to claim compensation. Whenever you're ready to talk, we're on hand to offer free, impartial advice. Call one of our legally trained advisors on   for a confidential chat.

Beauty salons have a responsibility to ensure they take reasonable steps to prevent injuries. Good salons will usually invite you to an initial consultation and explain what's involved, the equipment they'll use and make you aware of any potential side effects. Where chemicals are involved, beauticians should perform a patch test to ensure you're not allergic or have any reactions to the treatments you'll go through.

As more people search for quick results at low prices, the unfortunate truth is beauty treatments injuries are rising. The most common accidents include:

  • Scalp or hair damage from dyeing
  • Burns from waxing
  • Laser treatment injuries
  • Chemical peel burns
  • Eye injuries from eyelash treatments
  • Allergic reactions or burns from semi-permanent makeup

If you've suffered an accident due to negligence and it's not listed above, it's still likely you can make a claim. All you need to do is share your story with us, answer a few simple questions and we'll let you know if you're eligible.

If you don't feel ready to speak to us yet, you can try our online claims checker.

All non-surgical cosmetic treatments in the UK are not required to be carried out by a qualified therapist. That means anyone can provide treatments like laser hair removal, chemical peels and lip fillers without any training whatsoever.

Because training and qualifications aren't required by law, many practitioners don't have the knowledge or skills to perform treatments correctly or safely. This results in numerous clients who suffer complications such as scarring, burns and infections.

As a society we'd expect the beauty industry to be guided by strict regulations and procedures, but disturbingly, only surgically invasive procedures require a medically trained professional by law. And although the products and equipment most beauty therapists use will have undergone rigorous product testing, the people operating them do not.

In some cases, untrained practitioners will also buy cheap, unlicensed products online which can cause further complications and injury due to faulty equipment.

But, if you do decide you'd like to take the next steps to making a beauty treatment claim, we can put you forward to one of our specialist solicitors. They'll be happy to answer any further questions and discuss our no win no fee injury agreement with you.

You will have three years from the date of your injury to make your claim. The success of your claim will rely heavily on the evidence you can provide, so it's better you start your claim sooner rather than later. The following information will be helpful for strengthening your case.

  • The date and time you visited the salon
  • Receipt of purchase and your appointment card
  • Name of the therapist that caused your injury
  • Photographic evidence of your injury
  • Copy of your accident report in the salon's accident report book
  • Information on any medical treatment you may have had after your injury
  • Reports for any ongoing medical treatment expenses or travel expenses

The amount of compensation you could receive is dependant on a number of factors. Your specialist solicitor will assess the overall pain and suffering you've gone through as well as any financial losses you've faced as a result of your injury. This includes time you may have had off work to recover and any medical or travel expenses you've paid for.

Due to the range of treatments available and the injuries that can happen as a result, it's difficult to give an exact compensation amount. Your case is unique to you and we'll do everything we can to help you get the compensation you deserve. After your initial call, we can pass you over to one of our specialist solicitors who will give you an estimated sum of the compensation you can expect.

You may feel uneasy about starting the claims process - it's daunting to consider going up against a business. We get that. But the first step is straightforward. All you need to do is call one of our legally trained advisors on 0800 456 1053 for a free, impartial chat. We'll help put your mind at ease by answering any questions you may have about making a claim, and we'll listen to your experience without adding any further stress. From there we'll let you know if you could receive compensation.

We won't pressure you into making a claim. We'll leave you with all the information you need, then it's up to you if you want to start the process on your terms. We know compensation can't take back any suffering your beauty treatment may have caused you, but it can help with your recovery and get you back to being you again.