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What is legal aid?

Legal aid is government funding that was introduced to help people get a fair hearing, without the cost of legal representation.

In 2000, legal aid was made unavailable for personal injury claims. As an alternative method of funding these claims, the Government extended no win no fee agreements to cover personal injury.

As part of our service, we're able to provide free and confidential advice over the phone when you contact us. Our legally trained advisors are on hand to answer any questions you might have about making a compensation claim.

If our advisors believe you have a compensation claim then, during the call, they'll let you know and ask your permission to transfer you to a specialist solicitor for a free consultation before you begin your no win no fee claim.

We're proud of the work we do to help people like you get the compensation they deserve, after an accident that was not their fault.

When you begin your compensation claim with us, we try to make sure your claim is a stress-free as possible, and that all your questions are answered before you begin your claim.

We know that your accident will have been a horrible experience, and we don't want your compensation claim to be the same.

As part of your claim with us:

  • We'll make sure you know when what is happening with your data, and that it is not passed on to anybody without your permission
  • We'll answer any questions you have about the claims process
  • We'll try to connect you with a solicitor that is a specialist in your type of claim
  • We'll uphold our customer charter

When you contact us, you'll speak to one of our friendly, legally trained advisors. They'll use our years' experience to help you towards the compensation you're entitled to.

More customer stories

If you'd like to learn more about no win no fee, please visit our no win no fee page.

You can also find our if you're eligible to make a claim by giving us a call on .

Your phone call with us will be completely free and confidential, and there's no obligation to make a claim.