Our team

Meet the National Accident Helpline team

Senior leaders

Tom Fitzgerald, Managing Director

Tom Fitzgerald , Managing Director

I coordinate and lead our team to deliver results and develop the business, while creating a great place to work where the customer is at the heart of everything we do.

 

Jonathan White, Legal Director, PI Division, NAHL Group

Jonathan White , Legal Director, PI Division, NAHL Group

I am responsible for all legal aspects of the business – from how we manage customer enquiries to handling contracts and intellectual property issues.

 

Marcus Lamont, Group HR Director, NAHL Group

Marcus Lamont , Group HR Director, NAHL Group

I oversee National Accident Helpline’s strategy on employee engagement and leadership development, talent attraction and communications.

 

Chris Higham, Chief Financial Officer, PI Division, NAHL Group

Chris Higham , Chief Financial Officer, PI Division, NAHL Group

I am responsible for driving the financial performance of the business.

 

Learning and Development

Samantha Warner, Learning and Development Manager

Samantha Warner , Learning and Development Manager

My role is to help everyone within the business to learn and develop their skills.

 

Marketing

Jenny Cahill, Head of Marketing Performance

Jenny Cahill , Head of Marketing Performance

I am responsible for the marketing performance of all our direct media channels and the results of our marketing initiatives.

 

Susan Carey, Head of Brand

Susan Carey , Head of Brand

I oversee the way we are positioned as a brand and how we live and communicate those values in everything we do.

 

Legal Support Centre

Gemma Kane, Operations Support Team Manager

Gemma Kane , Operations Support Team Manager

I look after the support functions – resource planning, system support and service support – within our Legal Support Centre.

 

Laura Hales, Legal Support Team Manager

Laura Hales , Legal Support Team Manager

I support the Legal Support Advisors in my team on a day-to-day basis to deliver great customer service.

 

Chloe Kingston, Service Support Advisor

Chloe Kingston , Service Support Advisor

I work within the operations team to ensure the performance of the Legal Support Centre runs smoothly.

 

Legal

Katy Philpin, Legal and Compliance Officer

Katy Philpin , Legal and Compliance Officer

I ensure that we comply with the rules of the Financial Conduct Authority and other applicable legislation and regulation, including data protection.

 

Partnerships

Ian Adams, Head of Partnerships

Ian Adams , Head of Partnerships

I look after the day-to-day management of our existing and new business relationships, and manage the relationships with our strategic product partners.

 

Finance

Lisa Ringrose, Head of Finance

Lisa Ringrose , Head of Finance

I oversee the finance function of the business.

 

HR

Danny Kavanagh, HR Business Partner, NAHL Group

Danny Kavanagh , HR Business Partner, NAHL Group

I provide HR support to managers, ensure compliance with employment law, and ensure good practice in processes including recruitment, employee relations, development and welfare.

 

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