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Have you suffered an injury in a shop? We can help

Accidents in shops often happen very suddenly, and without warning. As a customer, the last thing you expect is to be sustaining an injury in a store, but these instances are more common than many people realise. We understand how difficult it can be to come to terms with a personal injury, especially if it happened somewhere as seemingly harmless as a shop, shopping centre or supermarket.

Besides the shock of an accident in a shop or shopping centre, you may have suffered painful, long-lasting injuries. These can have widespread impacts throughout your life, including on your income, career, family and social life.

You don't deserve to suffer any more because of somebody else's negligence, so a shopping centre injury claim can help to make things right. We're here to guide you through the first steps of making a retail accident compensation claim, with the hope that you can get things back on track.

Get in touch with our personal injury advisors on for a no-obligation chat or request a call back. We'll let you know whether we think you could make a shop accident claim, but we'll never push you into starting one.

All business owners must follow strict rules set out in The Occupiers' Liability Act 1957. This legislation gives them a legal requirement to protect your health and safety while you're on their premisese. In other words, every shop has a duty of care to you and all its other customers.

IIf the owner or manager of a store has failed to mitigate hazards appropriately or hasn't followed safety regulations, they could be deemed to have put you at risk and may be responsible for your accident in their shop.

If you've been harmed because of negligence in a shop or supermarket, we're here to support and guide you through the process of making a shopping centre injury compensation claim.


Although they may seem like relatively safe places, accidents and injuries of all kinds can occur in shops and supermarkets if the necessary health and safety regulations haven't been followed.

For example, if staff members haven't stacked shelves safely, you could be struck and injured by falling objects. This can also apply to signs hanging from the ceiling, which could fall if not properly secured. Shelves and other fittings with sharp edges can cause cuts, as can broken glass and other objects which haven't been cleared away or fixed.

Wet and slippery floors are one of the most common causes of fall accidents in shops, often resulting in customers slippingin the store. Floors can become wet because of weather conditions outside, spillages and cleaning operations. In any case, managers and shop owners must try to dry the floor as soon as possible and should place warning signs if that's not entirely possible.

Falls can happen due to tripping as well, when boxes, packaging and other items are left in aisles by staff or if stairs and flooring are poorly maintained. If you've slipped, tripped or fallen, you could be entitled to shopping centre fall compensation to help you get back on your feet.


If the proper health and safety protocols aren't followed, there are many ways customers can be injured in a shop. We've listed some of the most common below:

Whatever pain and suffering you've faced as a result of your accident in a store, we can help make it right. Contact us today on for a free, no-obligation chat and we'll see if we can help you with a no win no fee claim for your injury in a shop.


There is no fixed answer to this or for any personal injury that occurs in a shop. Each case is unique and specific factors determine the amount each claim could be worth. For a quick estimation, feel free to use our shopping accidentcompensation calculator.

Any compensation claimed will be split into two categories, as outlined below:

  • General damages -- This covers any pain and suffering caused directly by the accident that occurred in the store.
  • Special damages -- This covers financial losses you endured as a result of your injuries in a shop, including things like medical expenses, therapy costs and lost income.

These are all informed by the Judicial College Guidelines, which provide compensation figures for different types of personal injury claims, including those caused by accidents in a shop.


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We know that no amount of compensation can take away what you've been through, but in our years_since years of experience, we've seen how much of a difference compensation can make to people just like you.

If you've been injured in a shop or shopping centreaccident, you may have had to take time off work with reduced or no pay, which can have a serious financial impact on both you and your family.

You shouldn't have to deal with the stress of financial pressure on top of everything else, especially as you may have had to pay for private medical treatment or physiotherapy.

Your specialist shopping centre injury solicitor will consider the full impact of your experiences when making your shop accidentcompensation claim. This is so you're fully covered for the financial and emotional impacts you've endured, as well as the physical pain you may still be dealing with.

Your compensation could help to cover:

  • Lost earnings
  • Medical treatment
  • Care, transport and accommodation costs
  • The impacts on your social life, hobbies and sports
  • The impact on your family and those close to you
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We know that you may be feeling worried about getting in touch with us. It can be difficult to talk about a traumatic situation or relive a painful injury, and you may also feel that you're obliged to proceed with a claim if you speak with us. But there's no need to worry.

We promise never to push you into making a claim. Our help is obligation-free from the minute you get in touch with us , and we'll do everything we can to put you at ease.

If you're interested in making a claim for a personal injury in a shop or would like more information on shopping accident compensation, you can get in touch with our personal injury advisors on [medtel]. They'll be able to let you know whether they think you have a viable claim, as well as answer any questions you may have.

If you choose to go ahead, we can put you in touch with a specialist solicitor to handle your shop accident claim. They'll negotiate on your behalf, and keep you up to date throughout the whole process.


Our solicitors can help you make your shopping accident compensation claim on a no win no fee basis. This means that, if your claim is unsuccessful, you won't pay a penny in legal fees. 

Our no win no fee promise takes the risk out of making a claim, so you don't have to worry about being left with a bill you can't afford if your case isn't successful.

If your shop injury claim does result in you being awarded compensation, your solicitor will receive a pre-agreed percentage of the settlement for their work. They'll make sure to explain how this works exactly when they first take on your case.



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Experienced - Serving the nation for over years_since years.
Accredited - Personal injury experts you can trust.
Trusted - Rated 'Excellent' on Trustpilot with more reviews than any other Helpline.
National - Every day, we help 100's of people across the UK who've been injured in accidents.

  • We have access to a large network of specialist lawyers across the UK who can help you make it right
  • The solicitors we work with in England and Wales are signed up to the Solicitors Regulation Authority, while the Law Society of Scotland oversees our Scottish partners
  • No need to worry about searching for the right solicitor;, we'll find the best one to take on your accident in a shop case
  • We were one of the founders of the Ethical Marketing Charter, which protects and encourages the highest standards in the personal injury claims sector
  • We're extremely proud of our ‘'Excellent' rating on Trustpilot, based on over 24,000 independent reviews
  • We don't do cold calling. We'll only contact you if you reach out first

Get more information about shop accident claims

If there's anything else you'd like to know about claiming for your accident or injury in a shop, we're ready to take your call on . If you'd rather we call you, use our callback form below. We're here to help.