Open Today: 8am - 9pm
Claim online

I agree for National Accident Helpline to contact me.

CLOSE

What is compensation?

Compensation is money awarded to somebody who has been involved in an accident that wasn't their fault. It's a financial settlement that covers the costs and impact your injury has had on your life, now and into your future.

Personal injury compensation isn't just awarded to anybody who's been involved in an accident. To qualify for compensation, or even to start a claim you must have:

  • Been involved in an accident in the last three years
  • Experienced an accident or negligence caused by somebody else
  • Suffered an injury

We have years_since years' experience helping people start their compensation claims. We know the difference compensation makes to people who have suffered genuine injuries because of someone else's negligence or reckless behaviour.

Although claiming compensation can't take away what you've been through, it can help you get back to normality, get you the apology you deserve and help ease your financial pressure.

If you've suffered an injury because of somebody else, we can help you take the first steps to claiming compensation. Contact us on today for free, impartial advice.

More customer stories

Many people who get in touch with us are unsure whether they could make a compensation claim for their accident. This is completely understandable - claiming compensation can seem complicated and sometimes it's not always clear who's at fault for your accident.

The easiest way to find out is to get in touch with us for free on . We're here to help and we can usually tell you on the same call whether we think you could make a compensation claim.

Plus, we'll never rush or pressure you into starting a claim. Instead, we'll listen to everything you say about your accident. We'll take the time to really understand how it's impacted you and give you advice about your next step.


Your solicitor negotiates your settlement based on your experience and the impact it has had on your life. Because of this, the figure you receive from your claim is completely unique to you - meaning there's no set amount for a type of injury or accident.

Because of this, we can't tell you how much you could receive before you start a claim with us. But you can be sure that your solicitor will work hard to get you the full amount you're owed.

Below is a list of things your solicitor will consider when they negotiate your compensation:

  • How severe your injury is, and your recovery-time
  • Whether your injury will affect your life in the future
  • The amount of time you've had to take off work because of your injury
  • Any care you've received, even if from a family member
  • Any adaptations to your home, car or life
  • Any medical expenses, from physiotherapy to prescription costs and even travel expenses

As someone who loves the outdoors, Kevin struggled with being stuck at home after his injury. On top of this, taking time off work was putting him under financial pressure.With our  years' experience, we helped him make it right. Now he's back at work, and can go out fishing again. All calls featured in the video are real.

Kevin's story

As someone who loves the outdoors, Kevin struggled with being stuck at home after his injury. On top of this, taking time off work was putting him under financial pressure.

With our years_since years' experience, we helped him make it right. Now he's back at work, and can go out fishing again. All calls featured in the video are real.

Although we can't tell you exactly how much you could claim, you can get a guideline figure by using our compensation calculator.

Our compensation calculator is an online tool that asks you some questions about your experience, and then provides an approximate value of your case.

It's completely free, and using it doesn't mean you have to make a claim. It's a tool to help you consider your options, and to help you understand what's taken into consideration when your solicitor puts together your case.


We all want to know what we're getting into when we start something new. Claiming compensation is no different.

Each claim is varied so we can't cover everything that might be involved in your claim, but generally the first step to starting a claim is to get in contact with us. We'll chat through your situation and let you know if we think you have a claim.

Then, if you're ready, we'll put you forward to an experienced, specialist solicitor who will become your point of contact throughout your claim. They'll submit your claim, negotiate on your behalf and keep you up-to-date throughout the process.

During your claim, you'll be expected to attend a free medical assessment and supply any evidence you have.

Then, if your claim is successful you'll receive your compensation, or if it's unsuccessful you'll be protected by our no win no fee agreement.


If it feels wrong, we're here to help you make it right - no matter what type of accident you've been involved in.

Although some compensation claims are more common than others, we're able to help you make a claim for almost any accident that happened in the last three years and wasn't your fault.

Read more about the types of compensation claims we've worked with by clicking on the bullet points below:


The rules for making a small personal injury claim following a road traffic accident changed on 31st May 2021. The government introduced a tariff for whiplash claims linking compensation awards to the duration of the injury. They are designed to reduce the number and cost of exaggerated or fraudulent claims plus reduce motor insurance premiums for drivers. The changes mean Compensation for soft tissue and whiplash injury claims is now fixed, banded by severity, and lower than before.

The new fixed levels of compensation for soft tissue and whiplash injuries caused in road traffic accidents are shown in the table below:

Whiplash \ soft tissue injury duration (months)Revised damages - whiplash onlyRevised damages - whiplash including mild psychological injury
Not more than 3 months£240£260
More than 3 months but not more than 6£495£520
More than 6 months but not more than 9£840£895
More than 9 months but not more than 12£1,320£1,390
More than 12 months but not more than 15£2,040£2,125
More than 15 months but not more than 18£3,005£3,100
More than 18 months but not more than 24£4,215£4,345

The thought of starting a compensation claim can be daunting - but getting in touch with us doesn't mean you're not obliged to start one.

We're here to help you, whether that's by giving you more information, answering your questions, or by helping you understand whether you can make a claim.

And if you do decide you'd like to take the next steps, we can pass you on to a specialist solicitor for a further free consultation. Again, there's no pressure to continue after that point.

Contact our legally trained advisors for free on .