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Home accident not your fault? We can help

According to the Royal Society for the Prevention of Accidents (RoSPA), around 2.7 million people visit hospital A&E departments every year after being hurt in an accident that happened at home. Only a small proportion of these will meet eligibility to make a compensation claim. However, if your house injury was due to someone else's negligence, you could be eligible to make an accident at home compensation claim. 

Get in touch or request a callback from our team of legal advisors to discuss your home accident now. We'll help you establish who was to blame for your accident at home injury.

Are there different types of home accidents?

There are several causes of home accidents where you may be able to make a no win no fee compensation claim. The three main categories are:

  • Claiming against a landlord, freeholder or management company where their negligence maintaining appliances, fixtures, fittings or the building's structure and associated environment caused you avoidable injury.
  • Claiming against a contractor you've hired where they've carried out faulty or substandard work that resulted in you being hurt.
  • Defective product claims where you were avoidably injured at home when correctly using an item with a design fault that was the manufacturer's responsibility.  

Don't worry if your type of home accident isn't included in these categories. As there are many causes of home accidents, we may still be able to help you make a claim. Call us on for a confidential chat with one of our legally trained advisors.


Meet the team

Emma Walker

Emma Walker

Claims Preparation Team Manager

An experienced legal advisor and paralegal, Emma runs our team that is the first point of contact for customers beginning a claim.

Am I eligible to make an accident at home claim?

Typically, if you have suffered an injury at home in the past three years that was not your fault, you should be eligible to make an accident at home claim.

When you talk to our legally trained advisors, we can offer an assessment on your eligibility to claim. Contact us on or request a callback at a time that suits you.


What if I was partly responsible for my house injury?

Even if you were partly responsible for your home accident, you could still be eligible to make an injury at home claim. These claims are usually made with a split-liability agreement between the parties involved in the house injury.

For more information about making an accident at home claim if you were partly responsible, contact our advisors today. Whatever the cause of your home accident, we are ready to help you determine who was responsible.


Can I claim if I was injured in someone else's home?

Yes, you can claim for the same types of home accidents even if they occurred in someone else's home.

If you have been injured due to a faulty product or appliance, or due to negligent work by a contractor, you can claim directly against the negligent party without impacting the homeowner. 

Some homeowner's insurance does cover liability. If the homeowner's negligent behaviour was the cause of your home accident, you could be eligible to make a claim. We understand that it can be distressing to make an accident at home claim against a friend or family member for an injury sustained in their house. 

To talk through your concerns get in touch with our legally trained advisors who will let you know if you are eligible to make a home accident claim.


Why should I make a claim for home accident compensation?

We don't believe you should have to suffer financially because of someone else's mistake or negligence. If your house injury has left you out of pocket, making an accident at home compensation claim could help you get back on track.


Leah is the Legal and Compliance Manager from our very own law firm, National Accident Law.

Law firms are rightly held to the highest standards of professional conduct in everything they do. That includes customer service.

People starting a personal injury claim after an accident can often feel vulnerable and stressed by their experience - as well as being in pain.

A key part of our job is to make the claims process as compassionate, efficient and unobtrusive as possible while our customers concentrate on recovery.

Leah Usher

Legal and Compliance Manager, National Accident Law

How can accident at home compensation help?

If your home accident left you unable to work or needing to make adaptations to your home, you might be under considerable financial pressure. Accident at home compensation can help you recover the costs you have already incurred and any future costs you might have because of your accident. 

Our team of legally trained advisors understand the various factors accident at home compensation can help with. Contact us on or request a callback at a time that suits you.


More customer stories

How much home accident compensation will I receive?

Every injury at home claim is different so it's difficult to give an accurate answer before yours begins. How much compensation you might receive in an accident at home claim depends on things like the circumstances and severity of the injury, how long recovery will take and any financial losses you've incurred as a direct result.

If you are eligible to make an injury at home claim, your solicitor will be able to give you an accurate valuation after they've started work on your claim. They'll be able to do this after they've collected the evidence and started negotiating with the other side's insurance company.


Throughout our 26 years of experience, we have learned a thing or two about how accident at home compensation awards are calculated. To estimate your potential award, use our compensation calculator

Based on your answers to only a handful of questions, the calculator will provide you with an estimated award amount. However, please note that your actual home accident compensation award may vary.


Is there a time limit to make injury at home claims?

Typically, you have three years from the date of the home accident to make a no win no fee claim. The exceptions are as follows:

  • You can claim on behalf of a child at any time up until their 18th birthday. 
  • This is called being a ‘litigation friend' and is a role usually performed by a parent, guardian, family relative or a specially appointed and trusted official.
  • After that point and if no claim has been made, they have three years until their 21st birthday to make an accident at home claim as a legal adult.
  • If the house accident victim lacks the ability to make a claim themselves, either because of the accident or because of a pre-existing medical condition, there are no time limits.

Due to the complex nature of personal injury, exemptions to the three-year time limit may apply to other situations than those listed above. To get a better understanding of the time limits in cases of home injuries, talk to our team of advisors today.


What is the process for making an injury at home claim?

The first step in making a claim for accidents that happen at home is to contact our team of legally trained advisors. With over 26 years' experience, we know how damaging home injuries can be to your life. 

We will listen to your experience and how it has affected your life, offer an assessment of your case and advise on whether you could make an accident at home claim. If you decide to progress with your claim, we will get you in contact with our personal injury solicitors who will handle your case. 

For more information about the claims process or to discuss your home accident experience with us, request a callback from one of our team for a time that suits you.


How long does a home accident claim take?

Accident at home compensation claims can vary in duration. Many factors will influence the court's assessment of your case. Once you have decided to make a claim, your home accident solicitor will work hard to resolve your claim as quickly as possible.


Can I make a no win no fee house injury claim?

Most accident at home claims are made on a no win no fee basis. This is a cost-effective way to make your claim during a difficult financial period. 

No win no fee claims allow you to make a claim with less financial risk - provided you have the correct insurance coverage. But don't worry, our team can help you get that sorted. You will then only pay legal fees if your claim is successful.

Request a callback from our team at a time that suits you for more information about making a no win no fee claim.


Frequently asked questions...


Proving liability in a claim is about establishing blame in four key areas. 

Duty: did the party you hold responsible for your injury owe you a legal duty of care?  

Breach: did they breach that duty by acting (or failing to act) in a particular way?  

Causation: did their actions (or absence of them) cause your injuries? 

Damages: were you injured by their actions or inactions? 

No. National Accident Helpline is a brand that belongs to the personal injury legal practice National Accident Law. We're regulated by the Solicitors Regulation Authority (SRA), the independent professional ethics body that licenses all solicitors in England and Wales. Our SRA number is 655606.

Claims management companies (CMCs) are regulated by the Financial Conduct Authority (FCA). CMCs do not have their own legal practices. 

We process personal injury claims as part of National Accident Law. We also work with a national network of specialist personal injury legal firms who we vet very carefully to provide you with the best possible customer experience.

With us, you're in safe and highly-capable hands.


Contact us today

Whatever the circumstances of your home accident, we may be able to help you make a claim for compensation. With an ‘Excellent' rating on Trustpilot from nearly 20,000 customers, we are ready and able to help you with your accident at home compensation claim.

Get in touch today on and tell us about your experience. We'll be able to help you find out if you're eligible and give you the free advice you need to decide what you'd like to do next.


About National Accident Helpline

Experienced - Serving the nation for over 26 years.
Accredited - Personal injury experts you can trust.
Trusted - Rated 'Excellent' on Trustpilot with more reviews than any other Helpline.
National - Every day, we help 100's of people across the UK who've been injured in accidents.