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We protect you from hidden costs

If you're thinking about making a personal injury claim, you might be worried that you'll be left out-of-pocket if your claim is unsuccessful, or that most of your compensation will be taken up by solicitors' fees.

We do everything we can to avoid you being hit financially because of your claim. Recovering from an injury can be expensive, and we know how important it is for you to get support to cover the costs.

You don't deserve to be left under financial pressure, especially after you've suffered a painful injury which wasn't your fault. That's why we have measures in place to protect you from hidden charges and costs, so there won't be any more surprises along the way.

You can speak to us for free, impartial advice on or fill in our secure online form - we'll be happy to answer your questions and can help you understand whether you could make a claim.

Our solicitors charge a ‘success fee' which you'll need to pay as a percentage of the compensation you receive.

The actual amount you're charged can depend on how complicated your case is. Your solicitor will talk to you about this before they start your case and this figure will be agreed before any work is started, so it won't come as a surprise.

You're also technically responsible for covering the costs of your case if it's successful, but most of these are normally recovered from the other party or their insurance company, so it's unlikely you'll need to pay. These costs might include:

  • Court fees
  • Travelling expenses
  • The cost of medical reports and accident reports

If your claim isn't successful and you don't receive your compensation, then you won't have to pay your solicitor's success fee.

This is because all our solicitors work on a no win no fee basis - quite simply, no win no fee means that you'll only have to pay your solicitor's fee if you do win your case.

When you start your claim, your solicitor will take out insurance protection on your behalf.  This is sometimes called ATE (After The Event) insurance. If your claim is unsuccessful, then the other party's costs will be paid out of this insurance.

If you don't receive any compensation, then you won't have to pay for the ATE insurance. If your claim is successful, then it'll be paid out of your compensation as part of the fees.

Personal injury claims can be funded in a number of different ways. Our solicitors can usually help you make your claim on a no win no fee basis, but there are a few other types of funding you might have heard of:

  • Legal aid: unfortunately, legal aid is no longer available for personal injury claims and has been replaced by no win no fee
  • Trade union funding: if you're a member of a trade union, then they might be able to cover the costs of your claim
  • Insurance protection (also known as ATE insurance): our solicitors will take out insurance to cover the other party's legal fees and costs if your claim isn't successful. They'll arrange this for you
  • Legal expenses insurance, sometimes called Before The Event Insurance (BTE): frequently offered as part of a motor or home insurance policy

When you're looking for a personal injury company to help you make your claim, you might be worried about the credibility of the solicitors you'll work with. With us, you're in safe hands.

We work with a national panel of personal injury solicitors who we carefully choose based on specialisms - this means you'll get the legal representation you need for the best chance of making a successful claim.

We regularly monitor the standards of our solicitors to make sure you're getting the very best service, and all our solicitors sign up to our customer charter before they can partner with us. This means they agree to stay in touch with you, keep you up-to-date on the progress of your claim and make sure you understand exactly what's going on each step of the way.

As well as working on a no win no fee basis, our solicitors will also protect you from upfront costs and hidden charges. This means you won't have to pay anything before starting your claim, and they'll make sure you know how much the success fee might be.

To find out whether you could claim, or for advice and answers to your questions, you can get in touch with us on .