What is a delivery driver accident?
A delivery driver accident is any incident where a delivery driver or rider is injured while performing their duties. These accidents can occur during the course of making deliveries and may result in physical harm or damage. They can happen on the road or within the workplace environment, affecting the driver's ability to work and leading to potential long-term consequences
What are the causes of delivery driver accidents at work?
The causes of delivery driver accidents can vary, but some common factors include long working hours, fatigue and the pressure to meet tight deadlines. In addition, a lack of proper training or experience, along with distractions while driving, such as using a phone or rushing through deliveries, can increase the risk of incidents.
In some cases, drivers may face unsafe working conditions, such as overloaded or poorly maintained vehicles, which can further heighten the likelihood of a road accident.
Delivery drivers and couriers face many types of potential types of accidents at work. These can include:
- Injuries from carrying a heavy load.
- Tripping or slipping while on foot.
- A fall from their vehicle.
- Colliding with other vehicles.
If you're a delivery driver who has been injured in an accident that wasn't your fault, we can help you make a no win no fee claim. Call us today on and we will let you know if you might be entitled to delivery driver compensation.
Who is responsible for the safety of couriers and delivery drivers?
The responsibility for the safety of couriers and delivery drivers lies primarily with their employers, who are required to ensure a safe working environment. This includes providing proper training, maintaining roadworthy vehicles, and ensuring that drivers are not overworked or under significant pressure to meet unrealistic delivery targets.
Employers must also comply with health and safety regulations and make sure that all necessary safety equipment and protective measures are in place. In some cases, independent contractors may have some responsibility for their own safety, but the employer still has a duty to ensure that safety standards are upheld in the workplace.
When driving, all road users have a duty of care to others. If another driver is negligent, you might be able to claim compensation for a delivery driver accident.
Can I make a delivery driver injury compensation claim?
If your accident was not your fault, you may be able to make a delivery driver compensation claim. The accident may have been a result of other road users' negligence or your employer's failure to carry out their legal duty to keep you safe at work.
If you're unsure as to whether you can make a claim, call us on and our friendly and professional team will talk through your situation.
Case study: Steve's story
National Accident Helpline helped Steve secure compensation after he was injured in an accident while working as a delivery driver. Discover how our team helped Steve get his life back on track.
What evidence do I need?
You will need evidence for your courier or food delivery driver compensation claim, which might include:
- Receipts relating to expenses for medical treatment
- Copies of your medical records
- CCTV footage of the accident where available
- Witness statements from onlookers and hospital staff
- Payslips for loss of earnings
- Travel receipts for medical treatment centres
Frequently asked questions...
Around 95% of our cases are settled without the need to go to court. This means there is a very small chance a claim will require a court hearing.
If your case does go to court, your solicitor will be on hand to support and guide you through the process and will make sure you always know what to expect.
If you're injured at work in an accident that was solely your fault, what happens next is down to your employer. But if you suffered an accident that was the fault - or partially the fault - of your employer, then UK Employment Law is clear.
You cannot be sacked, singled out or penalised for making a personal injury claim against them. They have a legal duty of care to provide you with a safe working environment and proper training and protection.
If they breach that duty and you're hurt as a result, you can make a claim against them. The Law is crystal clear, but we appreciate that employee-employer claims often need careful handling.
We understand that, as a delivery driver, you might be self-employed. Whether you can make a claim or not depends on the circumstances of your accident and the type of contract you have.
If you weren't given the proper training before starting the job and you suffer a personal injury as a result, you may have a case for compensation.
Find out more about your rights for claiming as a self-employed worker here or get in touch with us and we can tell you if we think you're able to make a claim.
Yes, there a few reasons why you may need to claim on behalf of someone else and, as always, we aim to make the process as smooth and straightforward as possible.
You could claim on behalf of someone else if:
- They lack mental capacity to claim themselves. This could be due to the accident, or a pre-existing condition, and is always assessed on a case-by-case basis. As a family member or guardian, you can step in as their litigation friend. There is no time limit for making a claim in this situation unless the person regains capacity, even temporarily. If capacity is regained, the three-year time limit for making a claim starts from that date.
- They are under the age of 18. As a new driver, a 17-year-old could work as a delivery driver. If they're injured while working in this capacity, as a parent or guardian you could claim compensation on their behalf. Once they turn 18, they usual three-year time limit begin, and they will have until they are 21 to settle the claim or start court proceedings.
- They have passed away. A claim can also be made on behalf of someone who has passed away. The claim must be settled, or court proceedings started, within three years of their death.
To find out more information please visit our claiming on behalf of someone else page.
You typically have three years from the date of the incident to make a claim. This is known as the limitation period, during which you must either settle your claim or begin court proceedings.
It’s advisable to make a delivery driver accident claim as soon as possible while your memory is still fresh, and evidence is recent and easier to collect.
If you don't issue your claim within these time limits, you won't usually be able to proceed. This is called being 'time-barred'. There are some certain situations where the time limits can be extended. Check with one of our advisors or a solicitor.
Every case we work with is different, which makes it hard for us to say how long your compensation claim might take.
In simpler cases, where fault is clear and undeniable the claim may be settled quickly. However, if you've suffered a serious or life-changing injury, then your compensation claim may take longer because we need to understand the full impact of your injury and make sure your costs are covered.
Your solicitor or legal team will stay in touch and keep you informed every step of the way, so that you always know what stage your claim is at.
Meet the team

John Kushnick
Legal Operations Director of National Accident Law
With extensive personal injury legal and senior management experience, John oversees the optimisation of the customer journey - from the start of a claim through to final settlement.
Can I claim if I was riding a bike, motorbike or scooter?
If your courier or food delivery driver accident occurred while riding a bike, motorbike or scooter and it wasn't your fault, you could make a compensation claim. This may be through an accident at work claim or an accident on the road compensation claim.
How much compensation might I get?
John Kushnick explains how your delivery driver compensation is likely to be calculated:
"When you make a personal injury claim, your compensation is intended to address the complete effect of your injury on your life." This includes:
- Your pain and suffering.
- The lifestyle impact and any changes to your life, home or work you've had to make.
- Financial losses like medical bills and lost wages.
Amounts are based on the Judicial College Guidelines to ensure they remain fair and consistent.
To give you an example, if you suffer minor back injuries from a manual handling accident as a delivery driver, you could get up to £11,730. However, if your delivery driver or courier accident resulted in a neck injury, you could get up to £188,240 in compensation.
To see how much your claim could be worth, use our calculator for an estimate or have a look at our payout table.
Can I claim a no win no fee claim?
We specialise in no win no no fee agreements, meaning you only pay our fee if your delivery driver accident compensation claim is successful.
If you qualify for a no win no fee claim, we will arrange an insurance policy with no upfront costs before starting your claim. This policy covers potential expenses such as court fees, legal costs and medical reports. A no-win-no-fee delivery driver compensation claim eliminates any risk on your behalf for the compensation claim.
As long as you follow the terms of your agreement, you won't be responsible for any legal fees or costs if your claim is unsuccessful.
How often are injury compensation claims successful?
When we take on a compensation claim for a delivery driver accident, we will only do so if we think you have a high chance of winning.
How do I start my delivery driver or courier accident claim?
Start your claim with us today and receive the support you need to get your life back on track:
- Contact us for a free consultation or start your claim online.
- If eligible, you'll be referred to one of our expert partner solicitors.
- Most claims can be taken on a no win no fee basis with no upfront costs.
We can help you make a claim and get the compensation that is rightly yours.
Why choose National Accident Helpline to help with your driver or courier accident claim?
If you suffered a delivery driver injury at work that wasn't your fault, we can help you get the compensation you deserve.
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Contact our team about delivery driver compensation today
If you're ready to start your delivery driver compensation claim, our friendly team is here to help. Get in touch with us today at at a time that suits you or begin your claim online.
If we determine you have a strong case for compensation, we'll walk you through the next steps and connect you with our expert panel of solicitors and legal teams across the country.
We'll support you throughout the process, so don't hesitate to get in touch for a free, no-obligation consultation when you're ready to move forward.