Open Today: 8am - 9pm
Claim online

I agree for National Accident Helpline to contact me.


Speak to us now on 0800 376 0150 or request a call back

I agree for National Accident Helpline to contact me.

We'll help you find out if you can claim

Slips, trips and falls in supermarkets can cause painful injuries - nobody expects to be injured while doing their shopping because of the supermarket's negligence.

Supermarkets are required to follow safety regulations to keep their customers safe. It's easy to blame an accident on yourself - but if your injury was caused because the supermarket didn't follow those regulations then that feels wrong to us. We're here to help you make it right.

If you've been injured in the last three years because a supermarket failed to do any of the below then you may be able to make a claim:

  • Remove hazards or spillages quickly
  • Signpost hazards or spillages
  • Maintain structures, or equipment that could cause you harm
  • Keep the environment safe and free from contamination
  • Follow safety practices set by the Health and Safety Executive

We understand that it can sometimes be hard to tell whether somebody has acted negligently or caused your accident, particularly if it's not listed above - but don't worry. We're here to offer free, impartial advice about making a compensation claim and can let you know whether we think you can claim. You can contact us on or fill out our call back form.

Supermarket accidents happen when safety regulations and procedures aren't followed. The Health and Safety Executive outlines legislation, regulations and advice designed to keep supermarket workers and shoppers safe.

If the supermarket hasn't followed these strict rules, then accidents are more likely to happen. Some causes of supermarket injuries are listed below.

Wet floors

Floors in supermarkets can often become wet as the result of floor cleaning as well as leaking chilling cabinets and freezers. Floors may also be wet because of shoppers walking water into the store when it's raining outside.

Supermarkets have a responsibility to make sure that floors are dried as quickly as possible and that warning signs are put up to reduce the risk of slips, trips and falls.

Spillages should be cleaned up as soon as possible and staff should check aisles regularly for any spilt liquids or foods.

Crushing and dangerous machinery

Supermarkets use a lot of different equipment to store and transport stock. A lot of this equipment, such as shelving, racking and forklift trucks needs to be regularly checked to ensure that it's safe to hold stock and products.

Failing to regularly check shelving can result in accidents because unsafe structures can collapse causing crush injuries to those nearby.

Failing to check forklift trucks and waste balers can lead to equipment malfunctions that can cause serious injury both to staff of the supermarket and customers.

Trips in a supermarket

Supermarkets must keep aisles clear of trip hazards to reduce the likelihood of accidents. It's easy for items to become dislodged or fall from cages and shelves, but with correct stacking this can be avoided. Items such as boxes, pallets and ‘roll cages' used for re-stocking shelves should be stacked properly and kept out of the way of customers.

We generally advise that if you were injured in a supermarket or shop in the last three years and it wasn't your fault, then we'll be able to help you.

You can find out for sure by contacting us for free on or by trying our online claims checker, which will give you a good idea of whether you can make a claim based on your answers to some simple questions.

We'll never push you into making a claim. If you do decide you'd like to go ahead, we can put you forward to one of our specialist solicitors who can answer any more questions you may have and will guide you through the next steps.

All our solicitors can help you make your claim on a no win no fee basis.

Our no win no fee policy takes the financial risk out of making a claim. If you don't win your case, you won't need to pay your solicitor - leaving you with one less thing to worry about. We also protect you from upfront costs and hidden legal fees throughout your claim.

If you qualify for a no win no fee agreement your solicitor will let you know before you start your claim. Together, you'll agree the amount you'll pay your solicitor if you win your case (typically taken from your compensation).

More customer stories