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Injuries from faulty products can be life changing

We know that nobody expects to be injured by a defective product, especially if it was made by a trusted brand or bought from a retailer with a good reputation. In fact, it can be hard to believe that defective products make it onto the shelves.

Unfortunately, defective products are still sold and they often cause painful or life-threatening injuries. If you or a loved one have been injured by a faulty product, we know how shocking it can be and how unfair it can seem.

The least you deserve after being unfairly injured is an apology, and compensation to cover the costs of your treatment and recovery.

Although we can't take away what you've been through, we can help you make a compensation claim for your injuries, as well as for any damages to your possessions, your home and the wider impacts on your life and family.

You can get in touch with our legally trained advisors to talk about your experience on . Our service is free and we'll listen to everything you say, and can then let you know whether we think you have a claim.

All calls with us are confidential, and you'll never be pressured into making a claim.

By law, any product or equipment you buy should be safe for you to use if you're operating it properly. This means it should be able to carry out the task it was designed to do without injuring the person using it or those around them.

The Consumer Protection Act 1987 states that people who buy a product can recover any losses caused if it was defective and caused personal injury. Damage to your home and your possessions will also be taken into consideration, for example if the product caused fire damage.

All manufacturers should make sure they warn consumers about potential risks of using the product, and if they find out that there's a defect, they should recall the items to avoid injuries from happening.

If you've been injured by a defective item, we recommend that it's best to keep the product (or a photo of it) as well as the receipt if you still have it, and then contact us on  to find out whether we can help you.

Almost all injuries are painful and can stop you from getting on with your life, but injuries caused by faulty products can be life-changing.

Your injury may have meant you've had to take time off work with reduced or no pay, and this may leave you unable to pay the bills or support your family.

On top of other expenses such as private medical treatment and rehabilitation which you may need so you can make a recovery, your situation can become even more stressful than it needs to be.

We can help you. When putting together your product liability case, your solicitor will take any impacts or expenses caused by your injury into account.

As well as the financial impacts, your compensation could cover:

  • Loss of social activities, including the impact on sports, hobbies and your social life
  • The impact on your friends and family
  • Any transport, accommodation and care costs caused by your injury
  • The physical pain and suffering you've experienced

If your friend, family member or child has been injured due to a faulty product, then we know this can also be very difficult to deal with. It can be very upsetting to see someone close to you go through such a difficult time. Find out how we can help you make a claim on their behalf.

Many different products and services can be dangerous if they're defective or haven't been manufactured to a high enough standard.

Below, we've listed some examples of some types of defective product claims. If your experience isn't listed here, then please don't worry. If you were injured in the last three years by a defective product, then it's likely we can help.

  • Malfunctioning hair styling equipment, causing burns
  • Contaminated cosmetic products causing skin damage
  • Unsafe electrical equipment, leading to electric shocks or fire
  • Badly designed buggy hinges, leading to hand injuries and broken fingers
  • Unsafe medical equipment, such as faulty replacement hips or medication
  • Contaminated food, causing food poisoning

In some cases, injuries can be caused due to the negligence of a beautician or hairdresser - for example, they may have used a product which has damaged your skin. If this applies to you, we may be able to help you make a claim.

More customer stories

We never pressure anyone into making a compensation claim, but if you do decide you'd like to go ahead and start your product liability claim then the first step is to get in touch with us on , or fill in an online form.

Your call will be taken by one of our friendly, legally trained advisors who will have experience helping people who've been unfairly injured because of someone else's negligence.

We realise it can be difficult to talk about a painful or traumatic injury, but we'll put you at ease and will never push you into answering any questions you're uncomfortable with.

Our main aim is to give you the help you need. We'll be able to answer all your questions and will keep things as simple as possible by cutting out the legal jargon so you know exactly what the claims process involves.

If we think you have a claim, we can put you in touch with one of our expert UK solicitors.

Your solicitor will give you a free consultation, making sure they understand the full impact of your injury so they can give you the best chance of getting the full amount of compensation you're owed.