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Every day, we help hundreds of people who have been injured in accidents. We believe that if you've been injured in an accident and it feels wrong, it probably is - and we're here to help you make it right.

The conversations which take place every day between our customers and Legal Support Advisors are central to everything we do. We're proud of the friendly and empathetic service they provide, and we felt that it was right to focus on this in our TV advertising.

Our team are on hand seven days a week to help and will never rush or pressure you. If you've been injured in an accident that feels wrong, take a look at the pages on our website to see how we can help you make it right. If you'd prefer, give us a call on to talk through what has happened.


Claims across the nation

Our latest campaign, Claims Across The Nation, focuses on the people who we help every day in villages, towns and cities up and down the country.

The ads feature aerial views of different locations across the UK with CGI orbs rising, like distress signals, from within them - representing the calls being made to us.

People are shown in their homes on the phone and snippets of their conversations are heard, with the orbs transitioning from red to teal as an advisor assures them that we can help.

The colour change symbolises the shift from ‘wrong' to ‘right' which was originally established in our 2017 campaign, ‘When it's wrong, make it right'.

A lot of people call us because they have grown frustrated that they're unable to live their life as normal because of their injury. This ad features the voice of our Legal Support Advisor Dean, who has years of experience of helping people.

Claims across the nation | Martin | National Accident Helpline

A lot of people call us because they have grown frustrated that they're unable to live their life as normal because of their injury. This ad features the voice of our Legal Support Advisor Dean, who has years of experience of helping people.

Our customers are often left unable to work because of their injury and feel frustrated that no-one is acknowledging what's happened to them. This ad features the voice of Honora, a Legal Support Advisor who has years of experience of helping people.

Claims across the nation | Martin | National Accident Helpline

Our customers are often left unable to work because of their injury and feel frustrated that no-one is acknowledging what's happened to them. This ad features the voice of Honora, a Legal Support Advisor who has years of experience of helping people.

When it's wrong, make it right

In 2017, we premiered a new campaign which told the stories of some of our customers and their accidents.

Imagine a fridge freezer falling on your chest because you weren't supplied with the right lifting equipment. That's what happened to Ben. He got in contact with us following his accident and we helped him make it right. All the calls in our adverts are real.

Ben's call with National Accident Helpline

Imagine a fridge freezer falling on your chest because you weren't supplied with the right lifting equipment. That's what happened to Ben. He got in contact with us following his accident and we helped him make it right. All the calls in our adverts are real.

Imagine having to work a long shift with a fractured ankle. That's what happened to Kevin. He wasn't given the correct equipment for him to be able to do his job.He got in touch with us after his accident and we helped him make it right. All the calls used in our adverts are real.

Kevin's call with National Accident Helpline

Imagine having to work a long shift with a fractured ankle. That's what happened to Kevin. He wasn't given the correct equipment for him to be able to do his job.

He got in touch with us after his accident and we helped him make it right. All the calls used in our adverts are real.

It's accidents like this that we're committed to making right. While walking with her son, Larissa was knocked to the ground by a falling sign. Imagine how shocking it is to be suddenly injured while out shopping.She got in touch with us following her injury, and we helped her make it right. All the calls in our adverts are real.

Larissa's call with National Accident Helpline

It's accidents like this that we're committed to making right. While walking with her son, Larissa was knocked to the ground by a falling sign. Imagine how shocking it is to be suddenly injured while out shopping.

She got in touch with us following her injury, and we helped her make it right. All the calls in our adverts are real.

We use our  years' experience to help our customers who've been involved in an accident that feels wrong - like we did for Dean. All the calls in our adverts are real.

Dean's call with National Accident Helpline

We use our 26 years' experience to help our customers who've been involved in an accident that feels wrong - like we did for Dean. All the calls in our adverts are real.

People like Kevin deserve support after an injury. Kevin lost money because he had to take time off work. He got in touch with us, and we helped him make it right.

Kevin's call with National Accident Helpline

People like Kevin deserve support after an injury. Kevin lost money because he had to take time off work. He got in touch with us, and we helped him make it right.

Our advice is always free and always impartial. So if you're stuck at home like this customer is, we're here. She got in touch with us after her accident and we helped her make it right. All calls used in our adverts are real.

Teusday's call with National Accident Helpline

Our advice is always free and always impartial. So if you're stuck at home like this customer is, we're here. She got in touch with us after her accident and we helped her make it right. All calls used in our adverts are real.