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Have you suffered due to hospital negligence? We can help

Everybody has the right to a high standard of medical care: we should all feel safe while we're being treated in hospital. Although most hospitals and medical staff meet these high standards, there are some cases where mistakes or negligence can cause complications or injury.

If you or a loved one has suffered harm due to hospital negligence, it's likely to have affected your career, income, family and social life - as well as being physically painful. In some cases, the consequences of hospital negligence can be life changing.

A hospital negligence compensation claim could help you with the support and treatment you need. It may also help to cover the financial impacts of negligent care - such as the cost of time off work - so that you can focus on your recovery.

Thinking about claiming compensation can be just another worry you don't need at what's already a stressful time - but we're here to answer your questions and offer free, independent and impartial advice. You can get in touch with us on or fill in our secure online form to request a call back.

What is hospital negligence?

Medical negligence can take many forms. Here we explain the different types.

What is medical negligence? | National Accident Helpline

Medical negligence can take many forms. Here we explain the different types.

What is hospital negligence?

Hospital negligence occurs when you receive substandard care while in hospital. This includes any situations where you have had incorrect, delayed or poor-quality treatment that led to further pain or made your condition worse.

Hospitals provide a huge amount of treatments, procedures and medications, which unfortunately mean that many different incidents of medical negligence can occur. In 2018 alone, we spoke to over 17,000 people who had experienced medical negligence. Of these, over 6,500 people suffered from misdiagnosis or delay, and nearly 3,000 people experienced complications after surgery.

If you're wondering what is classed as hospital negligence, we've listed some examples below - but please don't worry if your experience isn't included here. It's very likely we'll still be able to help you.

If you suffered due to hospital negligence, we can help make it right. Contact us for free today on to speak to one of our friendly advisors.

Our research into the Real Cost of Personal Injury Survey showed that 8% of people surveyed had suffered from medical negligence.

What are the main types of hospital infection?

If the proper safety and hygiene procedures aren't followed in hospitals, the result can quickly mean the spread of infections. Some of these can have serious consequences and in the worst cases, can be life-threatening.

There are many types of infections you could contract during a hospital visit, such as:

  • Bacterial infections like MRSA and Clostridium difficile (also called C. difficile)
  • Viral infections such as norovirus
  • Infection of surgical wounds
  • Urinary tract infections
  • Infections of the bloodstream
  • Infections of the skin and soft tissues
  • A failure or delay to specialist referral

Hospitals and staff should always take actions to avoid these infections from spreading or coming into contact with patients or visitors. If you contracted an infection during hospital treatment due to substandard hygiene, you may be able to claim hospital negligence compensation.


MRSA is an infection - you may have heard it called the ‘superbug'. It's resistant to several widely used antibiotics and can be extremely painful if contracted. Experiencing an MRSA infection can lead to permanent disabilities, scarring and prolonged treatment in hospital. In some severe cases the infection can be fatal.

MRSA is often caused by poor hygiene standards within hospitals. Hospitals should follow strict rules to avoid the spread of infection. These include:

  • Making sure all medical equipment and rooms are thoroughly cleaned
  • Ensuring visitors wash their hands
  • Making sure staff wash their hands after caring for every patient
  • Covering patients' wounds

If you've contracted MRSA in a hospital - or you're reading this on behalf of someone who has - then we're here to help give you the support and advice you need.


I suffered negligent treatment in Accident and Emergency - can I make a claim?

A visit to A&E is usually unexpected and can be a very stressful experience. After a sudden injury or health problem, A&E is usually the first place most people turn to for help.
A&E departments are busy 24 hours a day. We all know how tirelessly doctors, nurses and hospital staff work to make sure every patient is treated in the best way possible. However, when mistakes do happen, they can be life changing. If you've been injured due to negligent treatment in A&E, we can help you explore the options you have to help make things right.
Whether your condition was made worse by delayed treatment, misdiagnosis, mistakes in drug dosage or any other form of medical negligence, we can help you get the support, apology and compensation you need.

If you're unsure whether you can make a hospital negligence claim, you can get in touch with us for free, impartial advice on . We're here to answer your questions and can let you know whether or not you may have grounds for a claim.


Has hospital negligence affected your mental health?

Hospital negligence can not only impact your physical health, but your mental health too. In fact, our Make It Right campaign revealed that 72% of people who have experienced an accidental injury said their mental health was affected after their accident. The most common issues experienced were stress and anxiety - and 62% of people said their psychological recovery took longer than expected.

To gain a deeper understanding of the psychological impact of accidental injuries, we spoke to Clinical Psychologist Dr. Claire Freeman

Clinical psychologist Dr. Claire Freeman explains how injury can affect mental health.

Dr Claire Freeman discusses how #mentalhealth can be affected by injuries | #MakeItRight

Clinical psychologist Dr. Claire Freeman explains how injury can affect mental health.

If your mental wellbeing has suffered due to hospital negligence, we're here to help. Speak to our friendly team on to chat through your situation in your own time, at your own pace.


Who is eligible to make hospital negligence claims?

Everyone has the right to make a hospital negligence claim if they've been harmed by something done - or not done - while staying in hospital. If you or a loved one has experienced substandard care leading to injury, harm or medical complications, then you may be able to make a hospital negligence claim.

Sometimes injuries caused by hospital negligence are immediately obvious. Investigation by the hospital itself and/or via a compensation claim will decide whether or not it was caused by clinical negligence.

However, some cases aren't always immediately obvious. For instance, long-term misdiagnosis or mistreatment can mean that the damage goes unnoticed for months. Whatever the circumstances of your hospital negligence incident, come and talk to us when you're ready on . We'll give you clear and impartial advice that will help you to explore your options.
We'll then leave you to decide whether you'd like to go ahead in your own time. If you do want to take the next steps, we can put you in touch with one of our specialist hospital malpractice lawyers from our carefully approved nationwide network. They'll be happy to answer your questions and will work hard to get the best outcome for you.

If you don't feel ready to speak to us, you can try our online hospital negligence claim checker. It'll quickly tell you whether you could make a claim in five simple steps.


If a loved one has been injured and can't make a claim themselves, you can do it on their behalf.

Can I claim compensation for someone else? | National Accident Helpline

If a loved one has been injured and can't make a claim themselves, you can do it on their behalf.

Can I make a hospital negligence claim for someone else?

If someone you care about has suffered due to negligent treatment, we understand that you'll want to make it right. While we can't take away the injuries or pain they may be suffering, we can help them get compensation and an apology for what they've been through.

If possible, we would need to speak to the person who suffered from hospital negligence to confirm their consent for you to claim on their behalf. However, we know that this is impossible in certain situations, for instance if that person is unable to speak or doesn't understand that you are seeking compensation. For example, if your loved one has severe autism, dementia or brain injuries that mean they are unable to obtain compensation themselves, hospital negligence claims can be made on their behalf. 

Unfortunately, some hospital negligence cases can be fatal. We know that we can't take away the loss and pain you will be experiencing, but we can help you get some financial support. The compensation you receive could go towards funeral costs, legal expenses and any other costs you are facing.


Can hospital negligence claims be made on behalf of a child?

Yes of course. You can make hospital negligence claims on your child's behalf any time up until their 18th birthday. After this date (if no claim has been made), they can make their own claim as a young adult anytime up until their 21st birthday.

In very serious cases where the child's mental capacity has suffered long term damage as a result of the incident, there are usually no time limits for making hospital negligence claims.


Is there a hospital negligence claim time limit?

Yes - there is a hospital negligence claim time limit. In most cases, you can bring a claim up to three years from the date of the negligence incident - or when you first noticed the effects of it.

Our hospital negligence solicitors have an official admin procedure to follow when submitting your claim. If you are nearing your expiry deadline, we urge you to call us on while we still have time to help.

There are certain circumstances where the three-year time limit doesn't apply. For instance, if you're considering claiming on behalf of a loved one who no longer has full mental capacity following a hospital negligence incident, there are usually no time limits for lodging a claim. If you are claiming on behalf of a child, there are also no time limits until their 18th birthday.


    How much compensation is received for hospital negligence?

    Wondering how much compensation you get for hospital negligence? Many people ask this question, but there is no quick answer. The amount of compensation you receive depends on the complexity and severity of your individual case. 

    Our specialist hospital negligence solicitors will work hard to understand the impact your injury or experience has had on your life and will take this into consideration when building your claim. Here are some of the things your solicitor will look at to work out how much compensation you could receive.

    • The pain and suffering caused by your incident: we call this General Damages.
    • Any financial support you need to help pay for medical equipment, treatment, medication or rehabilitation, as well as any necessary changes to your home.
    • The time off work you had to take due to your incident, or if you needed to find a new job. This is to ensure your compensation covers earnings you may have lost during recovery. These are known as Special Damages.
    • The wider effects of your injury on your family, social life and hobbies. Suffering an injury can be isolating and we've seen how compensation can help people get their independence back.

    Your solicitor will take all this into consideration when negotiating your hospital negligence compensation. Aside from the support this compensation can give you in your recovery, it can also help to highlight hospital safety issues so that other people don't suffer in the same way.

    For more information about making a claim - or to find out how we can help you - get in touch with us free on .


    Can hospital negligence claims be made against the NHS?

    Yes, they can. If you received incorrect, delayed or substandard treatment at an NHS institution, then you can absolutely claim for hospital negligence compensation.

    All claims made by NHS patients are handled by a specialist health service insurer called NHS Resolution. In its 2017/18 Annual Report, official figures show that across all types of medical and hospital negligence the NHS received 10,673 medical negligence claims to a total claims value of £4.51 billion.

    Many people worry that the compensation they claim takes money from the NHS budget. But don't worry - this is not the case. Every NHS Trust in the UK pays an annual premium to NHS Resolution so there is a separate pot of money to settle medical negligence claims. 


    Can hospital negligence claims be made against private providers?

    Absolutely - you can make hospital negligence claims against a private healthcare provider. As stated by the General Medical Council, all doctors must “provide a good standard of practice and care” for all patients, “keep [their] professional knowledge and skills up to date” and “recognise and work within the limits of [their] competence”.

    Whether you have received treatment privately or via the NHS, you are entitled to adequate medical care. If substandard treatment has caused you further injury or suffering, you can make a claim for compensation.

    Claiming against a private provider works slightly differently to NHS claims. This is because all private healthcare institutions have their own liability insurance to cover any hospital negligence claims brought against them. This can mean that private claims take a little longer to resolve - your solicitor will be able to advise on timeframes once your case is in motion.


    How much does it cost to make hospital negligence claims?

    Our experienced hospital negligence solicitors will almost always work on a No Win No Fee basis. This means that there are no up-front costs or hidden charges. If the claim is unsuccessful and your solicitor doesn't recover compensation for you, you won't pay anything for the work they've done.

    If your claim is successful, they'll make a deduction from the overall settlement that you're awarded. They'll explain all this to you at the outset and before beginning work for you.

    Your hospital negligence solicitor will also let you know if for some reason, a No Win No Fee arrangement can't be used to run the claim. This happens very rarely and they'll put you clearly in the picture so you can make an informed choice about what you want to do next.


    Can hospital negligence claims help with medical treatment and rehabilitation?

    If the claim is successful, yes. Any extra treatment, rehab or care that is needed, or may be needed, is included in your settlement amount. Our approved hospital negligence solicitors will take careful note of these things. They'll make sure you receive all the help you need as part of any settlement paid to you.


    Katie's story

    When Katie's appendix burst, it went unnoticed by medical professionals. Both her and her mum feared the long-term consequences it would have on her health. Katie's mum, Julie, contacted us to help make it right.

    They were really helpful. They led us to a good solicitor and anything we needed, the solicitor would give us the information.”

    Missed diagnosis can have serious consequences. Find out how we were able to help make it right for her Katie.

    Katie's medical negligence story - National Accident Helpline

    Missed diagnosis can have serious consequences. Find out how we were able to help make it right for her Katie.

    Not sure what to do?

    If you're still unsure what to do and need to talk things through, then contact us for impartial and independent advice on . Remember, we're here to help - your way and at your own pace.