Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience & personalise your journey around the website. Cookies are also used to provide general (not personal) site usage statistics to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

Cookies should be enabled by default on your browser, so if you have not changed your settings you should expect to be accepting cookies from websites.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

Every browser handles disabling cookies slightly differently, here are links to the help pages for the key browsers to disable and manage your cookies.

By disabling cookies in your browser websites may not function as intended.

1. Information about our use of cookies

1.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

1.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access or use all or part of our site. For more information on cookies, their use and blocking them you may want to visit This link is provided for convenience only and we do not have any control over its content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing on that site or as to the suitability or quality of any of their products or services.

1.3 We need consent from you to receive cookies. When you first visit our website, you will be notified that if you continue to browse this site without changing your settings, we will assume that you have agreed to receive all cookies from our website

2. List of cookies used on our site

PHPSESSIDEnables websites to store serialised data. It is used to establish a user session and to pass state data via a temporary cookie, referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the session is closed.

1st Party – Cookie Name: PHPSESSID

Cookie Type Usage Information
Google If you are logged into your Google account while visiting our site, Google can track your use of certain websites (including as ours) which use Google plug-ins.
You will have agreed to this arrangement as part of signing up for a Google account. Google’s privacy policy on the information which it obtains from these cookies can be found here.
1st Party – Cookie Names: _utmvc
3rd Party – Cookie Names: NID, IDE,
Google Anaylics We use Google Analytics to provide data about how users interact with our websites to improve your experience. Google Analytics cookies record visitors, city locations, browser type and site journey. All data in Google Analytics is aggregated and anonymised.

3rd Party – Cookie Names: _ga, _gid, _gat_*ID*, collect, r/collect (search Ads360)

Bing Bing Advertising conversion tracking.

1st Party – Cookie Name: _uetsid

Microsoft Tracking Microsoft & Bing Maps.

3rd Party – Cookie Names: MUIDB, SRCHD, SRCHUID, SRCHUSR, MUID,

YouTube YouTube may set a number of cookies if you watch videos on our website. This is to improve your viewing experience and can include anonymised location and demographic tracking.
YouTube may pass on information to third parties if required to do so by law or if third parties process the information on their behalf.

3rd Party – Cookie Names: CONSENT, PREF, VISITOR_INFO1_LIVE, YSC

Facebook This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook. or a digital platform powered by Facebook Advertising

3rd Party – Cookie Names: _fbp, fr, tr

Incapsula 1st Party cookies are session and persistent cookies are set by a third party service to filter out malicious requests.
nlbi cookie is a security cookie used by our firewall. It does not contain any personal information.
1st Party – Cookie Names: visid_incap_*ID*, incap_ses_*ID*
Infinity A mixture of First and Third party cookies in order to ascertain where a visitor came from and what telephone number to display to them.

1st Party – Cookie Names: ict_dsm_dgrp, ictf_il*ID*, ictf_in*ID*, ictf_master

Adalyser Adalyser cookies are used to provide advertising analytics data and conversion tracking.

1st Party – Cookie Names: __adal_ca, __adal_cw & __adal_id, _adal_ses

Google Optimze Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.

3rd Party – Cookie Names: _gaexp

Sitegainer Used to identify a user’s inclusion in UX improvement testing.

1st Party – Cookie Name: sg_cookies

Hotjar Analyse & optimise user experience of our products & website.

1st Party – Cookie Names: _hjIncludedInSample.

Live Person These website cookies are required for the Live Chat facility and without them that feature may not work.
1st Party – Cookie Names: lpLastVisit-*, LPVID
3rd Party – Cookie Names: LPSessionID, LPSID-*ID*, LPVisitorID
Medtel This website cookie provides the users with a consistent phone number to contact NAH. This is used indentify how users entered the website.

1st Party – Cookie Name: first_visit_2, last_visit_2, infinity_2, referral, click_id

Optinmonster These cookies are used by OptinMonster to identify new vs. returning visitors for behavioural marketing purposes.

1st Party – Cookie Names: _omappvp, omappvs, om-*ID*, omVisits, omVisitsFirst, omSessionStart

Cookie Policy This cookie records your consent to the cookie policy so we don’t continue to show you the banner.

1st Party – Cookie Name: cookiePolicy

Scroll tracking This cookie gives insight in to how much of the page the views sees.

1st Party – Cookie Name: gsScrollPos-

Call Centre Tracks the legal support centre opening hours.

1st Party – Cookie Name: call_center

3. Cookies explained

First party cookies

3.1 These cookies are set by the website itself and allows us to link the cookie with the website user. Where we refer to “Website cookie”in the table above, these cookies are used for essential website functionality.

Third party cookies

3.2 We sometimes embed content from websites. As a result, when you visit a page with content embedded from such services, you may be presented with cookies from these websites. Our website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

4. Social Sharing Tools

4.1 Any site with a social sharing button may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

5. How to disable Flash Cookies

5.1 The Adobe website provides comprehensive information on how to delete or disable Flash cookies for all websites – see for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

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