Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

1. Information about our use of cookies

1.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

1.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access or use all or part of our site. For more information on cookies, their use and blocking them you may want to visit www.aboutcookies.org. This link is provided for convenience only and we do not have any control over its content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing on that site or as to the suitability or quality of any of their products or services.

1.3 We need consent from you to receive cookies. When you first visit our website, you will be notified that if you continue to browse this site without changing your settings, we will assume that you have agreed to receive all cookies from our website

2. List of cookies used on our site

Cookie Name Cookie party Expiry Cookie Type
__gads 3rd party 2 years Cloudfront
is_returning 3rd party 5 years Crazy Egg
csrftoken 1st party 1 year Website Cookie
ULS 3rd party Session Google
PREF 3rd party Session Google
NID 3rd party 6 months Google
HSID 3rd party 10 years Google
APISID 3rd party 10 years Google
SS 3rd party 10 years Google
SID 3rd party 10 years Google
SAPISID 3rd party 10 years Google
SSID 3rd party 10 years Google
__utma 3rd party 2 years Google
__utmc 3rd party Session Google
__utmz 3rd party 6 months Google
__utmb 3rd party Session Google
HumanClickKEY 3rd party Session Liveperson
HumanClickCHATKEY 3rd party Session Liveperson
HumanClickSiteContainerID_36968323 3rd party Session Liveperson
HumanClickACTIVE 3rd party 1 day Liveperson
mobile_detection 1st party Session Mobile Detection
nah_medtel 1st party 1 month Website Cookie
ysm_CK181QB1G7NDD4158K7AIH3OKVNUG 3rd party Session Yahoo
fpc10001487011762 3rd party 1 years Yahoo
ywadp10001487011762 3rd party 3 years Yahoo
SYSTEM_USER_ID 3rd party 4 years Yahoo
itsessionid10001487011762 3rd party Session Yahoo
itvisitorid10001487011762 3rd party Session Yahoo
_t 3rd party 10 years Chango
_rocket fuel 3rd party 1 year Rocket Fuel
_adroll 3rd party 5 years Ad Roll

3. Cookies explained

First party cookies

3.1 These cookies are set by the website itself and allows us to link the cookie with the website user. Where we refer to “Website cookie”in the table above, these cookies are used for essential website functionality.

Third party cookies

3.2 We sometimes embed content from websites. As a result, when you visit a page with content embedded from such services, you may be presented with cookies from these websites. Our website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

3.3 The definitions below apply to the third party cookies used in the table above:

3.3.1 “Google” – These cookies are used by Google to provide different Google services for the user and to collect anonymous data about the user.

3.3.2 “Liveperson”- Liveperson provides the live chat software. The cookies are set so the customers can use the live chat functionality.

3.3.3 “Mobile detection” – This cookie detects if the user is on a mobile device and then redirects them to a mobile friendly site.

3.3.4 “Yahoo tracking” – cookies set by Yahoo to track and analyse visitor activity

3.3.5 “Crazy Egg”- This cookie tracks whether or not a visitor is new or returning to particular website or page. Heat Mapping technology lets us know where people are clicking on our website.

3.3.6 “Cloudfront”- cookies set by Cloudfront to track and analyse visitor activity including visitor movement around the site.

3.3.7 “Chango tracking” – cookies set by Chango to track and analyse visitor activity.

3.3.8 “Ad Roll”- cookies set by Ad Roll enables us to present you with retargeting advertising on other sites based on your previous interaction with our website.

3.3.9 “Rocket Fuel” – cookies set by Rocket Fuel allow us to track and analyse visitor activity. We can then present you with display advertising on other sites based on your previous interaction with our website.
Alternatively, when you visit a page on a website that’s part of Rocket Fuel’s network, you might get presented with a cookie and our display advertisement. Our website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

4. Social Sharing Tools

3.4 Any site with a social sharing button may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

5. How to disable Flash Cookies

3.5 The Adobe website provides comprehensive information on how to delete or disable Flash cookies for all websites – see http://www.adobe.com/devnet/security.html for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

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