Contact Us

We’re here to help you – find out how you can get in touch today.

We understand that not everybody wants to call us, or even speak over the phone. So, below you’ll find information on the different ways you can get in contact with us and you’ll be pleased to know that no matter how we communicate, our chat will be completely confidential and always free.

Our company information

Company registration number: 2857601
Incorporated in England
Address and Registered Office:
1430 Montagu Court, Kettering Parkway, Kettering, Northants, NN15 6XR
Tel: 01536 527500
Email: feedback@nahl.co.uk

Regulated by the Claims Management Regulator in respect of regulated claims management activities. No. CRM1437; registration recorded on the website www.claimsregulation.gov.uk

Opening Hours

08:00 – 21:00 Monday to Friday
09:00 – 18:00 Saturday
09:30 – 17:00 Sunday

What to have to hand when you call

When you call us you don’t have to have anything to hand. Quite simply, as your call with us is advisory we don’t need any exact dates or medical treatment names from you. We just need to know what you experienced and whether you can obtain evidence or witness details if you were to claim.

You may find it useful to have some information about your accident to hand when you call, but that’s entirely up to and whether you feel comfortable and confident remembering some of the finer details of your accident and injury when discussing it with us.

Worried about your privacy and data?

We respect your privacy and actively campaign to stop cold calling as well as the sourcing and selling of data. We are also the founding members of the Ethical Marketing Charter, an agreement that calls for the end of nuisance marketing such as cold calls, spam emails and spam texts.

We’re also committed to keeping your data safe, so our website is secure. You can see our security certificate by clicking on the padlock button in your address bar at the top of this screen. That means anything you send to us via our website is encrypted, so that hackers and data sellers can’t see any of your details.

Our contact centre

Our contact centre is heart of what we do, which is providing free, confidential advice to people like you who have suffered an injury in an accident that wasn’t their fault.

Meet our LSA’s and learn more about our contact centre here. Or find out more about us and the people that make up our company in the video below.

Learn more about National Accident Helpline, the UK’s most trusted personal injury specialist. We’ve been helping people like you get free personal injury advice for over 20 years, and we’re proud of that.

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