Careers With Us
At National Accident Helpline, we live by our values of ‘We are curious’, ‘We are driven’, ‘We are passionate’ and ‘We are unified’ and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team.
As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying government and the regulators to help ensure there is a strict regulatory framework to help protect consumers.
You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader.
National Accident Helpline Values
Across the company our values represent what we believe in. Our people demonstrate these every day, whether they are on the front line taking calls from our consumers and helping them to make a claim or behind the scene developing our products, supporting our people or managing our finances. They also contribute to making National Accident Helpline a great company to be a part of.
We are unified… We are one team committed to integrity, taking individual responsibility for our actions whilst trusting and respecting each other.
We are curious… We question the status quo, seek to understand our customers and resolve how we could do things better for them.
We are driven… We value achieving results, we strive to make them happen, we want to build something meaningful and have fun while we do it.
We are passionate… We care about what we do and how we do it, we empathise with our customers and keep our promises.
We value all our employees and like to reward their commitment with benefits that help them to save money, stay well and stay happy. Here’s a brief overview of some of the benefits you’ll have access to as an employee of National Accident Helpline…
National Accident Helpline is part of the Government’s Workplace Pension scheme. Once you have been with the company for three months you will be assessed for auto-enrolment into the scheme which is administered by The People’s Pension.
Employee Health Cash Plan
We offer a Health Cash Plan that helps with the cost of visiting the dentist, optician, physiotherapist and a number of other healthcare professionals. Whether it’s a check-up, treatment or an emergency, we’ll give you cash back, up to annual limits.
Employee Assistance Helpline
We provide access to a 24/7 telephone counselling service which is independent from National Accident Helpline. Within this, should there be a need, you have access to six face-to-face counselling sessions per incident within the year.
All employees join the company with 25 days annual leave plus eight Bank Holidays. This increases when you’ve been with us for two years to 26 days, after three years it’s 27 days and in year four it is 28 days.
Length of Service Rewards
To say thank you for your hard work and commitment, once you’ve passed your probation you’ll be eligible for our ‘bank or boost’ length of service bonus scheme. Dependent on what you choose to do with your bonus, after three years working for us you could be taking home a bonus of £2,500.
When you reach important milestones you’ll also be recognised with a gift. At five years’ service it’s a meal out up to the value of £150, after ten years it’s a weekend away up to the value of £300 and after 15 years it’s a £500 voucher of your choice.
Enhanced Maternity Pay
New mums are supported with six weeks at full pay. We also pay additional weeks at full pay dependent of your length of service (up to a maximum of six years).
New Dads can take two weeks of paid leave to spend time with their new arrival.
Discounted Gym Membership
As part of the Employee Health Cash Plan you can log in to find discounted gyms near where you work or live.
While you are at work, you can be confident that the care of your children is also supported. All parents are able to take advantage of our childcare vouchers which save you around £1,000 per year on childcare costs.
Death in Service Provision
The scheme protects your family and friends in the unfortunate event of death whilst working for the company. Whilst we all hope this is not something we have to experience, it is important for us to ensure appropriate plans are in place for an event of this kind. Providing a Death in Service benefit means that we can offer your loved ones some financial support at a difficult time.
We know that saving money and getting the most out of your free time spent with family and friends is important and so all employees have access to our money savings and cash-back scheme – ADAM Rewards.
To recognise the hard work and commitment of our employees, every quarter we host a Prize Draw. All employees who have passed their probation and meet other qualifying criteria have at least one ticket in the prize draw. Those people then have the opportunity to receive up to 6 tickets in the draw. For example you’ll get an extra ticket as a birthday present from us! There are four prizes up for grabs each time and in previous draws we’ve given away iPads, vouchers, laptops, bikes and extra days of annual leave.
We regularly host social events outside of work for our employees and their friends and family. These are a great opportunity to socialise with colleagues and have some fun. Previous events have included quiz nights, meals out, clay pigeon shooting, theme park trips and bowling.
We also host an annual Christmas party for all employees to celebrate the past year and say thank you for people’s hard work and commitment.
It’s the little things…
We place just as much importance on the little things we do for our people too:
- Free parking
- Free breakfast items plus tea and coffee
- Regular involvement in ideas and decision making
- Wellbeing events
- All Employee Briefings
- Regular communications and blogs from senior leaders
Training and Development Opportunities
At National Accident Helpline, your development is important to us. We believe our people are the foundation of our success and so your personal and professional development is key to our business and your journey with us.
Here are just some of the training and development opportunities you’ll have access to from day one.
New Starter Academy (Contact Centre Roles)
You’ll begin your development journey with us right from day one. The academy you’ll take part in for the first three weeks with us is a chance for you to get to know more about the company and the role you play. You’ll learn about how to be the best you can be as a Legal Services Advisor, the claims process and types of claims, quality and compliance and much more…all before taking calls in a supported learning environment until you’re ready to join your new team.
New Starter Induction (Non-Contact Centre Roles)
Your journey will begin in a similar way to those in Contact Centre roles. You’ll find out more about the company and the role you play. You’ll then spend time with your new team and manager to understand more about your specific role. This is your opportunity to settle in and ask questions and become part of your new team.
Skills based training
Through our annual Appraisals process, your needs will be assessed through discussions with your line manager. The needs you record as part of this process are reviewed by our Learning and Development team and where relevant, skills training, coaching or personal development plans are put in place. Needs could be based on specific skills to do your job to the best of your ability or more personal development such as negotiating, rapport building and time management.
Employee Development Programme
At National Accident Helpline, we have an Employee Development Programme in place which employees apply to be part of. The Programme is run by the Institute of Leadership and Management and successful employees at the end of the 18 month programme will receive a qualification in Leadership and Management.
The programme is designed to support you in the current stage of your career, give you the tools required for present and future success, enable you to achieve personal and business goals and improve your confidence, skills and knowledge.
Places are limited however the programme is open to everyone on an annual basis.
Training and Coaching
Regular training and coaching takes place within the company. This can be on an informal 1-2-1 basis or on a formal basis like our STRIVE Management Programme and is centred around your individual needs and where you may need additional support. It can be led by the HR team or is an arrangement between you and your line manager however, either way it is an opportunity for you to continuously learn and improve.
We regularly invite employees to take part in our ideas generation campaigns which are themed around anything from cost containment to business processes and community involvement. Employees share their ideas which then get shortlisted and the successful employees then take part in a development session where they get to work with key people in the company to develop their idea further. The remaining part of the process sees employees presenting to Directors and getting involved in the implementation of the idea.
You can develop key skills such as presentation, finance management, project management etc. as well as build your confidence and work with people you wouldn’t normally work with.
Secondments and projects
Throughout the year we advertise a number of secondment opportunities for employees to take part in. Secondments are a temporary move to another department or project and give you the opportunity to learn in a hands-on way. You can pick up new skills, develop yourself and work with new people, all whilst continuing to contribute to the goals of the business.
Want to join our team?
We are always looking for people with excellent customer service skills to join our contact centre based in Kettering.
Please email your CV and covering letter to firstname.lastname@example.org