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Press Release: British women unaware of their legal rights

Research from National Accident Helpline dispels ‘compensation culture’ myth and finds the British public is in the dark about their rights to justice.

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9 November 2010 / personal-injury-news

Research from National Accident Helpline dispels ‘compensation culture’ myth and finds the British public is in the dark about their rights to justice. Research released today by National Accident Helpline, a leading marketing group for solicitor firms specialising in personal injury claims, indicates that British women lack confidence with regards to their legal rights.

The research, which forms part of the report The Scale of Injustice: How the British public is paying the price for the compensation culture myth, found that only 4 percent* of women are aware of their legal rights compared to 10 per cent of men.

The report indicates that a mere 12 percent of UK women would make a personal injury claim compared to 22 percent of men. Accessing the legal system can be daunting for women, with 20 percent saying they would not make an injury claim as it is an intimidating process and only 10 percent of men feeling the same way.

A further 38 percent of women are worried about how much securing compensation will cost in legal fees. Men and women do agree on their perception of people who make injury claims – their responses suggesting there is a social stigma associated with it. Over half (57 percent) of respondents consider people who have made an injury claim to be just ‘working the system’.

In contradiction, only 29 percent of people stated they would be driven by monetary motivation when seeking compensation for their own personal injury and over half (51 percent) say that they would make a claim to highlight a situation where others would be at similar risk of an accident.

Samantha Porteous, CEO of National Accident Helpline, said: “Our research found that amongst both men and women, confusion about legal rights and access to justice is widespread. It is concerning that only a small percentage of women would feel confident accessing the legal system when they have every right to do so.

At National Accident Helpline, we champion the rights of the consumer, enabling them to access justice if they have suffered as a result of someone else’s negligence.”

National Accident Helpline is a leading marketing group for solicitors specialising in personal injury claims and is responsible for the recent campaign championing consumers’ right to justice through the website

*Opinion Matters, Personal Injury Claim Research Findings, August-September 2010 (Commissioned by National Accident Helpline)


About the research The research was carried out on behalf of NAH by Opinion Matters, between 20th August and 6th September 2010, surveyed 1,619 UK adults representing:

  • A cross section of geographic regions across England, Scotland, Northern Ireland and Wales
  • The full spectrum of company sizes: from micro (1-9 employees) to large (250+ employees)
  • Those employed in a range of industry sectors including legal; HR; IT & telecoms; finance; sales, media & marketing; retail catering & leisure; healthcare; manufacturing, engineering and utilities; travel and transport; education; public sector; construction & manual labour; and the unemployed.

Supporting third party data

  • According to the Department for Work and Pensions’ Compensation Recovery Unit, employer liability claims have fallen 69 per cent in the last ten years: from 219,183 claims in 2000/1, to 78, 744 claims in 2009/10.
  • Two and a half million personal injuries in the UK result from an accident that should - and could - have been avoided. Yet only one in three (31 per cent) of those 2.5 million successfully claim compensation; Citizen’s Advice Bureau No Win No Fee No Chance, December 2004.
  • According to the Office for National Statistics, the average UK annual income after tax was around £16,655 in 2009.
  • The average payout for employment liability claims is £3,821 [equating to almost two months’ wages, based on the above ONS data]; Datamonitor, UK Personal Injury Litigation 2009, p18

About National Accident Helpline National Accident Helpline is the leading marketing and legal services company for solicitors who specialise in Personal Injury law and represents more than 100 legal practices across the UK. If a consumer has had an accident which was someone else’s fault then we will put them in touch with a member firm, so they can seek redress for the injury they have suffered. Through our national solicitor network, we champion consumer rights for people who have had accidents, helping those with genuine claims to seek redress and gain access to justice to help aid their recovery. National Accident Helpline is authorised by the Ministry of Justice in respect of regulated claims management activities and is a registered company, incorporated in the UK.

For media enquiries please contact: Matthew Rosser, National Accident Helpline:, Tel. 01536 527500/07834 518603

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