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Today, we are unveiling our new creative campaign for 2020, centring on our legacy of helping people all over the UK.

The campaign, titled ‘Claims across the nation', launches today (New Year's Day) across daytime television and video on demand, and champions the hundreds of callers who contact us every day from villages, towns and cities up and down the country.

‘Claims across the nation' features aerial views of different locations with CGI orbs rising, like distress signals, from within them to represent calls being made to National Accident Helpline.

People are shown in their homes on the phone and snippets of their conversations are heard, with the orbs transitioning from red to teal as an advisor assures them that we can help.

The colour change dramatizes the shift from ‘wrong' to ‘right' which was originally established in our 2017 rebrand campaign, ‘When it's wrong, make it right'.

Both campaigns were developed by The Corner London, which worked with director Cole Paviour and production company Unit 9 on ‘Claims across the nation'. Paviour and Unit 9 have previously worked on campaigns for Sony, De'Longhi and Betfair.

Neil Simpson, CEO of The Corner London, said:

This campaign, like its predecessor, champions the person who has been injured in an accident, and charts their emotional journey as they make that first call to see what can be done to help them.


Its messaging, tone and approach sets National Accident Helpline apart from others in the personal injury claims sector and demonstrates the ease and effectiveness of a service which is personal and compassionate, while operating on a national scale.

A suite of 10 and 30-second ads from the campaign will air seven days a week throughout January in a media strategy developed by Carat Manchester.

Tom Fitzgerald, Managing Director of National Accident Helpline, said:

We pride ourselves on helping hundreds of people nationwide every day, without ever compromising on our caring and empathetic brand of service, and this campaign is a true reflection of that ethos.

Watch the ads from our new campaign below:

A lot of people call us because they have grown frustrated that they're unable to live their life as normal because of their injury. This ad features the voice of our Legal Support Advisor Dean, who has years of experience of helping people.

Claims across the nation | Carole | National Accident Helpline

A lot of people call us because they have grown frustrated that they're unable to live their life as normal because of their injury. This ad features the voice of our Legal Support Advisor Dean, who has years of experience of helping people.

Our customers are often left unable to work because of their injury and feel frustrated that no-one is acknowledging what's happened to them. This ad features the voice of Honora, a Legal Support Advisor who has years of experience of helping people.

Claims across the nation | Martin | National Accident Helpline

Our customers are often left unable to work because of their injury and feel frustrated that no-one is acknowledging what's happened to them. This ad features the voice of Honora, a Legal Support Advisor who has years of experience of helping people.

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