Welcome to our contact centre
Meet us first
If you’re thinking about contacting us or have already been in touch with us, then it’s likely you or a loved one has suffered and injury through no fault of their own. For that, we’re sorry. We may not have experienced and injury like yours but we can help you get back on track.
When you get in touch with us either by phone, online form or through our live chat service, you’ll come through to one of our friendly, legally trained advisors based in our contact centre in Kettering, UK. They’re able and waiting to listen to your story, to hear your voice and should you decide to do so, to help you start your journey to compensation.
Our contact centre staff have experience in helping people like you and will be able to give you the advice you need at this upsetting time, without any legal jargon or pressure to start your claim.
Our advisors go through special training to make sure they’re knowledgeable enough to help you and answer your questions.
However, their passion and commitment to helping you is not something we can train and in fact comes from who they are and the pride they feel about their job. You can learn more about the types of people who we have in our contact centre from the video below.
Inside the contact centre
Our contact centre is the hub of our activity here at National Accident Helpline and houses all of our legally trained advisors. Quite simply, that means you can be sure you’ll always come through to somebody based in the UK.
While our advisors are not solicitors themselves, they are fully trained in the legalities of claiming and have a full understanding of the claims process. So, you could have questions about your claim answered just minutes after picking up the phone.
Everybody here is committed to making your call with us as stress-free as possible. We are, therefore, able to let you know if we think you have a claim and put you in contact with an experienced solicitor; saving you the hassle of finding the right solicitor for your case or making lots of stressful calls.
Your call with us
We don’t want you to feel pressured into making a claim. That’s not what we’re here for. In fact, we’re here to make sure you get the advice you need following an accident that wasn’t your fault. That’s why your call with us is completely free and confidential with absolutely no obligation to begin a claim.
So, if you’re thinking of picking up the phone, you can be sure that you’ll get the free advice you want and that we won’t pass your details on to anybody without your permission.
We know that talking about your accident can be distressing. That’s why we promise only to ask you for information that helps us give you the advice you need. You can find out more information about your call with us, including what information we need here.
What happens after your call?
After your call with us, you’ll have the opportunity to speak to a specialist solicitor about your accident and injury. This call is free and in most cases you’ll be transferred from our contact centre to one of our partner solicitor firms.
During your call with one of our solicitor firms, they’ll ask for some more detail about your accident. This is so that they can fully understand your claim and how they can help you get the maximum amount of compensation possible.
Once your solicitor has all the information they need they’ll let you know if you have claim. They’ll also advise you on what your next steps are if you do have a case, including how to start your claim, what no win no fee is and how this applies to you.
If you’d like to know more about our no win no fee agreement before you call you can find more information here.
Keeping in touch
Throughout your case, your specialist solicitor will be on hand to help you with your claim, answer any questions you have and keep you updated on the progress of their work. In fact, we hold our partner solicitor firms to high standards. This is so that we can be sure you’re getting the attention, justice and compensation you deserve.
You can read about the standards we hold our solicitors to in our customer charter or speak to one of our advisors during your call to our contact centre.