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Defective Product Claims

We know that defective products can cause serious injury. That’s why we’re here to help you.

We can help you get the compensation you deserve following an injury caused by a faulty product

With 22 years’ experience working with personal injury claims, we’re proud to say we’ve helped thousands of people make a compensation claim.

We know that you didn’t choose to get injured, or expect it when you purchased your product.

We know that your injury will have had an impact on your life, financial, physically or psychologically.

That’s why we’ll use our experience, and our network of solicitor firms, to help you claim the compensation you deserve following an injury caused by a faulty or defective product. 

Am I eligible to make a defective product compensation claim? 

If you’ve been injured as a result of using a faulty or defective product, then you could be eligible to make a compensation claim.

When you choose to use or purchase a product, that product or equipment should be safe for you to use in the way it was designed to be used.

The product should be functional and perform the task it was created to do without causing harm to the person using it, or the people around it at the time of use.

The Consumer Protection Act 1987 states that if a product causes personal injury, and that it wasn’t due to misuse of the product, then the person injured has a legal right to make a compensation claim against the retailer or manufacturer responsible.

If you were using a product correctly and it malfunctioned, or if it was defective and you were injured as a result, then we could help you make a defective product compensation claim.

The accident and your injury must have happened within the last three years.

You can speak to us now about your accident and whether you have a compensation claim. Call us for free on  0800 376 01500800 376 0150

You’re under no obligation to claim when you do call us, and we can answer any questions you might have about the claims process.

Tina Williams, from Reading, won £3,000

I contacted National Accident Helpline and they were more than helpful – they were really lovely and dealt with it all

Read more success stories...

Why make a defective product compensation claim? 

We understand that, if you've been injured by a faulty product, your injury may have had a number of effects on your life.

You may have had to take time off work to recover from your injury. You may also have had to pay for medical treatment, physiotherapy or travel.

Making a compensation claim for the effects a defective product has had on your life can help recover lost earnings, as well as any additional costs you've had to pay, as a result of your accident.

By making a compensation claim, you will also be highlighting the unsafe product to the manufacturer or retailer. This may result in them recalling the product to prevent others experiencing what you've been through.

You may also be highlighting negligent behaviour by a manufacturer or retailer. Similarly, this could lead to changes which make their products safer for others in the future.

Andrew Greenwood explains what you should do if you think you have a claim.

Making a compensation claim for a defective product

You can see if you have a compensation claim for your defective product by giving us a call on 0800 376 01500800 376 0150 for free.

When you contact us, or provide us with your details so we can contact you, you’ll speak to one of our legally trained advisors. Our advisors are on hand to answer any questions you have and assess whether you have a faulty product claim.

During your call, we’ll ask you questions about the effects your injury has had on your life.

You might want to have the dates of your accident to hand when you speak to us. You might also want to make a note of where you bought your product from and the product type, along with the dates of any medical treatment and time off work you've had.

We can accept estimated dates from you at this point, so don't worry if you're not sure.

If you're considering making a faulty product compensation claim, we advise that you keep hold of any receipts you received when you purchased the product.

If we think you have a valid claim, we can put you in contact with a specialist solicitor. We’ll only do this with your permission.

Your specialist solicitor will have experience working with claims similar to yours. They’ll also be on hand throughout your claim to update you on its progress and answer any questions you might have. 

Examples of faulty product claims

Over our 22  years’ experience, we’ve worked with a variety of claims ranging in severity; we know that your claim is unique to you.

Below are some examples of defective product claims. If an accident similar to yours is not listed, don’t worry. It’s likely we can still help. You can talk us through your accident on 0800 376 01500800 376 0150  and we’ll let you know how we can help you.

We’ve worked with faulty product claims as a result of:

  • Malfunctioning hair styling equipment, causing burns
  • Contaminated cosmetic products, creating skin blemishes
  • Unsafe electrical equipment, leading to electric shocks
  • Toxic sofas, causing rashes and skin conditions
  • Badly designed buggy hinges, leading to hand injuries and broken fingers

How can you get in touch?

See if you have a claim today and complete your details in the secure form below. We’ll aim to call you back within 30 minutes during normal opening hours.

Alternatively, you can call us on 0800 376 01500800 376 0150 for free. All of our calls are confidential, and you’re under no obligation to claim.

Find out how we can help you, let us call you back