Am I eligible to make a compensation claim following my shopping accident?
It’s understandable if, following your shopping accident, you are questioning whether you can claim compensation for what happened to you.
The simple answer is that you could be eligible to make a shopping accident claim if your accident was somebody else’s fault and it happened in the last three years.
To make a compensation claim, somebody else must have been at fault for the injury you suffered. This fault might have been failing to put a wet floor sign out, failing to stack something properly, or any other behaviour which led to your shopping accident.
The best way to check if you have a compensation claim for your shopping accident is to call us onfor free. You’re under no obligation to claim when you do call us.
If we think you have a valid claim, we’ll let you know and, with your permission, we’ll then be able to transfer you to a specialist solicitor who can process your claim.
Types of shopping accidents
We have 22 years’ experience working with personal injury claims just like yours. That means, even if you don’t see your accident listed below, it’s likely we can still help you.
If you want to speak to us about your accident and injury now, you can call us for free on.
All of our calls are confidential, and you’re under no obligation to make a compensation claim.
Slips, trips and falls
Your injury may have been caused by slipping, tripping or falling in a shop. This could have been because the area you were in was not correctly lit or free of obstacles, or the floor may have been wet and not correctly signposted.
Slips, trips and falls are unfortunately common, but that doesn’t mean you don’t deserve to be compensated if what happened was someone else's fault.
You can read more about slip, trip and fall claims here.
Injuries caused by unsafe stacking
We know that, sometimes, shop accidents are caused by things falling from stacked shelves or railings.
The shop owner should provide all of their staff with guidelines on how to stack goods safely. If you work in a shop and they’ve failed to provide you with this training, or if this training has been ignored and, as a result, you’ve been injured as a customer, you may be able to make a compensation claim.
Why make a shopping accident compensation claim?
When you are shopping, it is the shop’s responsibility to ensure all hazards are prevented. Just as in any other public premises, including big supermarkets or your local corner shop, the owner of the shop has a duty of care to you.
This duty of care means they must take all reasonable practical steps to ensure that their shop is a safe environment.
If the owner of the shop you were in has failed to do this and you’ve had an accident, and suffered an injury, then you are entitled to make a compensation claim.
You didn’t choose to get injured. And we know that your injury will have impacted your life. By making a compensation claim, you can recover lost earnings or money spent to help you recover. Your compensation can also help with your future recovery.
When you make a compensation claim, the party who was responsible for your accident is notified. This will draw their attention to the cause of your accident.
This may result in the shop owner or manager addressing the hazard. They may also address their health and safety policies to prevent somebody else going through a similar accident.
What happens when I make a shopping accident claim?
When you call us to see if you have a shopping accident compensation claim, you’ll speak to one of our legally trained advisors.
Our advisors have experience speaking to people who have recently suffered an accident or are still feeling the effects of their accident some time after it happened.
Our advisors are there to answer any questions you might have about the claims process.
They’ll also ask you questions about your experience, the injury you’ve suffered and the medical treatment you’ve received.
If, after talking through your experience, we think you have a claim, we’ll let you know. Then, with your permission, we’ll transfer you to a specialist solicitor.
Your specialist solicitor will have experience working with your type of claim, and will be on hand throughout to answer any questions you might have. They’ll also update you on the progress of your claim.
What is no win no fee?
All of our solicitor firms can handle your claim on a no win no fee basis. This means you don’t need to worry about unforeseen costs.
Your solicitor will discuss the costs of claiming, if there are any, and your eligibility for our no win no fee agreement before you begin your claim. You won't ever be out of pocket and there are no upfront fees. If you don't win your claim, you don't pay a penny.
You can read more about our no win no fee agreement on our what is no win no fee page.
How do you start a compensation claim?
You can start your shopping accident compensation claim in one of three ways.
The first is to complete our claim online form here.
Secondly, you can complete your details in the secure form below and we’ll call you back to discuss your experience and whether you have a compensation claim.
The third option is to call us on
Our calls are free and confidential, and we won’t pass your data to anybody else, including your specialist solicitor, without your permission.