Our Legal Director Jonathan White recently took part in a roundtable with Modern Insurance Magazine about customer service.
At National Accident Helpline, we pride ourselves on our great customer experiences.
Our Legal Support Advisors do not use scripts for our free customer calls and there are no time limits. We believe in giving customers the time they need on our calls and we never rush them.
During the session, Jonathan and other members of the roundtable panel talked about how to engage with customers and the importance of empathy, trust and an ethically-driven approach in the claims process.
To read the full report of the roundtable, click here.