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Public transport companies have a duty to keep you safe

You deserve to feel safe while you're travelling, especially as you're a paying customer. If you've been injured on public transport, we know how unfair it can feel.

All public transport companies have a duty to make sure you're kept as safe as possible while you're travelling. As part of this, they should follow health and safety rules which are put in place to avoid accidents from happening. If they've failed to do this, then they've put you at risk, and the consequences can be life-changing.

If you or a loved one has been injured while using public transport, then we're here to help you make a compensation claim to cover the costs of your injury, as well as the effect it's had on your life.

You can get in touch with us for free, impartial advice on , or by filling in the online form to arrange a call back. We'll be happy to answer any questions you have, and can let you know whether you could make a claim.

Accidents on buses are some of the most common types of public transportation accidents. Unlike other vehicles on the road such as cars, vans and lorries, buses aren't legally required to have seatbelts for passengers, so this means the chances of injury can be higher.

For example, if the bus driver brakes too suddenly or causes a road traffic accident, then you may be thrown out of your seat, and this can cause long-lasting injuries.

Accidents can also happen when passengers are standing up. Wet floors from spillages which haven't been cleaned up can cause slips, trips and falls, and people might also fall over if the driver pulls away from the bus stop before passengers have had time to sit down.

On the railway network and the London Underground, one of the main responsibilities for train companies is to keep its passengers safe by signposting hazards and making sure stations and trains are properly maintained.

Accidents on trains can often happen while getting on or off. For example, faulty doors can suddenly shut, and the step down to the platform can be especially dangerous for elderly passengers if there's no warning.

Injuries can also happen while passengers are moving around the station, especially when steps and flooring haven't been properly maintained. For example, accidents in train stations might be caused by:

  • Wet or uneven flooring
  • Badly lit, uneven or slippery stairways
  • Body parts being stuck in train doors or ticket barriers
  • Damaged handrails

Any road user is at risk of being involved in a road traffic accident, but when you get in a taxi you place your trust in the driver and expect them to follow the rules of the road.

Accidents on the road can cause devastating injuries - speeding, drink driving, or driving dangerously can put passengers and other road users at risk. If you've suffered from an injury because of a taxi driver's negligence, we know this can be very difficult to come to terms with.

You could also make a claim if the road accident was caused by another vehicle - generally speaking, if your accident happened in the last three years and was someone else's fault, then it's likely we can help you get the money and support you need.

If possible, we recommend making a note of the taxi company, the name of the driver and the registration of any vehicles that were involved in the accident straight after it happens. This information could be useful when it comes to making a claim.

Ferries and boats are a very popular way of getting from one holiday destination to another - and when you're going on holiday, the last thing you expect is to become injured before you even get there.

Owners of boats and ferries have a duty of care to any passenger on board - because of this, they could be liable if you're injured during the journey. Some examples of accidents on boats or ferries are:

  • The ferry might run aground or into the port while docking
  • Crashing into other boats
  • Slippery surfaces on the deck, especially in rough seas
  • Food poisoning from onboard catering services
  • Falling objects, if they're not secured properly for the journey

Suffering an injury which was somebody else's fault can be very frustrating - as well as the physical pain, it can also be difficult to deal with emotionally. We're here to help you make it right. We offer free, confidential advice, give you the answers to your questions and can then pass you on to the right solicitor for your case if you decide you'd like to go ahead.

Our partner solicitors will make sure any out-of-pocket expenses are covered by your compensation so that you have less to worry about. This could include any medical bills, adaptations to your home, or any lost earnings from time off work.

They'll also take the wider impacts of your injury into account. For example, you may have missed out on social activities, hobbies and have been unable to spend time with your family - the compensation you receive will cover this.

You can get in touch with us on for pressure-free advice on , or you can fill in the secure form and we'll aim to call you back within 30 minutes.