Know your rights

It’s your legal right to be able to make a claim following an accident that wasn’t your fault.

It’s your right to be kept safe from harm

Nobody deserves to be injured in an accident that wasn’t their fault, and then to be left to deal with the consequences unsupported – that feels wrong to us.

While it’s easy to disregard accidents because “they happen”, we know that the reality of suffering an injury is much harder to move on from and ignore. We’re here to help you make it right.

In fact, we realise that you may be left feeling traumatised after an accident, or anxious that the same thing might happen again. You may also be financially worse off because of having to take time off work or pay expensive medical treatment during your recovery.

Every single one of us has the right to be kept safe from harm. This holds true whether you’re an employee, patient, or member of the public. And when we’re not kept safe and an accident does happen, we all have the right to get compensation and justice to help us adjust and move past an injury.

You can get in touch with us for free advice on 0800 376 0150. We’ll be able to answer your questions in a pressure free environment, and we can help you understand whether you could make a claim.

What you can expect from us

We believe that if you’ve been injured in an accident and it feels wrong, it probably is. We’re here to help you make it right.

With 20 years’ experience, we’ve seen how much of a difference compensation can make to people’s lives. We believe that when somebody has been unfairly injured, they shouldn’t be left with the physical, emotional and financial consequences.

If your accident happened in the last three years and wasn’t your fault, you can expect:

  • Free, impartial advice
  • A specialist solicitor with experience working with cases like yours
  • The full impact of your injury considered
  • A no win no fee agreement

You can get in touch with us on 0800 376 0150, or fill in our secure online form to arrange a call back.

But we’ll never rush or pressure you into making a claim. We give you the advice you need and then leave you to decide whether you’d like to go ahead – in your own time and your own way.

Meet National Accident Helpline

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National Accident Helpline is the UK’s leading provider of personal injury advice, services and support.

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Your rights as an employee

If you’re in employment, then you’re protected by statutory rights outlined by the Government.

This means you have some basic rights that can’t be taken away from you even if outlined in your contract of employment. For example, you can’t be offered less than 28 days’ holiday if you’re in full time employment, but you can be offered more.

Also, you can’t be denied the right to claim compensation if you’re unfairly dismissed or suffer an injury at work.

You’re protected by your statutory rights as an employee as well as by some Government regulations and legislations that are designed to keep you safe – whatever your role, wherever it’s based and whatever hours you work.

Government legislation protecting you and your rights as an employee includes:

Find out more about claiming after an accident at work

Your rights as a patient

As a patient receiving treatment, it’s natural to expect to feel safe, protected and reassured that the people who are looking after you will do so to the highest standard, and to the best of their capabilities.

It’s also your right as a patient of the NHS to be protected from neglect and abuse, and to be treated with respect, in line with your human rights.

Whether you’ve suffered an injury as a result of a medical mistake or because a healthcare professional who was treating you has acted negligently, we can help you make it right.

Read more about making a medical negligence claim

Your rights as a member of the public

As a member of the public, in a shop or on the street, you have a right to be safe.

That means hazards should be actively prevented and when there is a risk it should be clearly signposted.

For example, when a shop is stacking shelves they must make sure they follow regulations to keep you safe from falling objects. Equally they must tidy up spillages as quickly as possible and clearly signpost that there is a potential hazard to you.

Any failure to do this means they haven’t upheld their duty of care to you. This means they’ve acted negligently because they haven’t taken reasonable steps to avoid an accident.

Accidents in public can happen in a variety of places, and aren’t just limited to supermarkets or accidents while shopping. In fact, your rights as a member of the public extend to the condition of the pavement you use to walk to the shops, work or your children’s school.

Find out about claiming for an accident in a public place

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