Car Accident Claims

We'll guide you through the process of making a car accident claim.

Claiming car accident compensation

If you’ve been injured in a car accident, we know how distressing it can be and we also understand how important it is to get you back to your daily life as quickly as possible.

We’re here to help you make a successful car accident claim.

Your compensation could help you cover the cost of any medical treatment you need or have had as a result of your car accident and resulting injury. It could also help you recover any lost earnings if you’ve had to take time off work.

You can contact us on  0800 540 4258 for free today, and we’ll listen to everything you say about your experience and give you advice about starting your compensation claim.

During your call, we’ll let you know if we think you have a claim and will be able to answer any questions you might have. And when you do call us, you’re under no obligation to start your claim.

How to start your car accident claim

If you think you have a claim, you can contact our legally trained advisors for free on 0800 540 4258 . Or, if you’d prefer, you can request a call back by filling in our short online form.

When you contact us, we’ll talk with you about your accident to find out what happened. We’ll also answer any questions you have and can then let you know if we think you have a claim.

If you’re eligible and you decide you’d like to continue, we’ll talk you through the next steps and can transfer you to a specialist solicitor.

There are never any obligations when you call us, so if we let you know you have a claim but you don’t feel ready to start the process, you can always contact us again later.

We don’t want you to feel confused by legal jargon when you speak to us or our solicitors. We simply present you with the facts and ensure you feel comfortable and well informed every step of the way. Our aim is to make sure things are as simple as possible so you can focus on your recovery.

Lawyer Natalie Argyle explains how National Accident Helpline will put you in touch with a solicitor who will guide you through every step of your claim.

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What’s involved in claiming?

First, our advisors will find the right car accident solicitor for you. If possible, they’ll transfer you to them during the same call.

Your solicitor will then give you a free legal consultation on the next steps of your claim. They’ll make sure you’re happy to proceed and will let you know whether you’re able to make your claim on a no win no fee basis.

If you’re still happy to go ahead, they’ll make contact with the other party and speak with them on your behalf so that you get the compensation you deserve for your injury.

During your claim, your solicitor will be your point of contact and will keep you up-to-date throughout the claims process. They’ll also be happy to answer any questions you may have as your claim progresses.

Find out more about the high standards we hold our solicitors to.

All about no win no fee

All of our solicitors can handle your car accident claim on a no win no fee basis. Quite simply, if your claim is not successful then you won’t be charged any money, so you’ll never be left out of pocket.

Our no win no fee agreement means that making a claim with us is risk-free. There are no hidden charges or upfront costs and we make sure there are no surprises along the way.

If your claim is successful, you’ll already know how much you will pay because this will have been discussed this with your solicitor before your claim began.

There are rare occasions when we’re unable to offer a no win no fee agreement. If this applies to you, your solicitor will let you know before you start your claim so that you don’t run into any unexpected charges.

Who can claim car accident compensation?

In most cases, to make a car accident compensation claim your accident must have happened within the last three years. Your solicitor will aim to prove that the other party was liable for your injuries, which means they’ll gather evidence to show that it was somebody else’s fault.

Don’t worry if you weren’t in a car when your accident happened. We know that road traffic accidents can also involve pedestrians, cyclists and motorcyclists who are injured by a reckless or negligent car driver.

You could also make a claim if you were injured as a passenger in a car accident, or as a passenger in a bus or taxi.

Unfortunately, we also know that sometimes car accidents involve children and people under the age of 18. If your child was injured in a car accident as a passenger, a driver, or as a pedestrian or cyclist, then you can help them recover compensation for their injuries.

All claims on behalf of a child are made by a parent or guardian. You can find out more information on our claiming on behalf of a child page.

We appreciate that it can sometimes be difficult to tell whether an accident was your fault, but our legally trained advisors will be able to let you know if they think you have a claim. Call us on  0800 540 4258 for free, confidential advice, with no obligation to claim.

Serious or life changing injuries

If you’ve suffered a serious injury because of a car accident, we know that this can have a huge impact on your life and can be a very traumatic experience.

We’ve helped hundreds of people through difficult times by getting them the compensation, support and rehabilitation they deserve after suffering a serious injury. Sadly, we can’t stop serious injuries from happening, but we can work with you to help you get things back on track.

Making a compensation claim may seem like an added stress at a time when you need to focus on your recovery, but because we work with specialist solicitors you’ll be completely supported throughout the process of claiming. Your solicitor will be your point of contact for your claim and will help you get the care, adaptations and rehabilitation you need.

Compensation can also help with the future impacts of your injury. For example, it can help to cover your mortgages or rent, travel costs, care and treatment.

Visit our serious injuries page for more information on how we can help you.

Paul contacted us when he suffered a serious eye injury in a car accident that wasn’t his fault.

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Were your injuries caused by another motorist?

To be able to make a claim, your injuries must have been caused by another motorist or by road conditions.

If your accident was caused by another road user or motorist, then your compensation will be paid by their insurance.

If you were injured by an uninsured driver or involved in a hit and run, there’s still no need to worry. In these cases, your car accident compensation is paid by the Motor Insurers’ Bureau (MIB).

If you’d like to find out more, please visit our page about who pays your road accident compensation.

Car accidents caused by road conditions

We understand that car accidents can happen because of road conditions or other environmental factors which are out of your control.

If your car accident was caused by potholes or cracks in the road surface then a claim will be made against the Highways Agency or your local council, because they are responsible for making sure the roads are kept in good condition.

Someone is responsible for every stretch of road and pavement, so if it’s not kept safe for vehicles and you’re injured because of this, then you may be owed compensation.

Common injuries from car accidents include whiplash injuriesback injuries and brain and head injuries.

Whatever the cause, if you’ve been in a car accident in the last three years and it wasn’t your fault, our expert legal advisors are on hand to help. If you’re unsure whether your accident was somebody else’s fault, it’s also likely we can help you understand whether somebody was liable.

Why choose us?

At National Accident Helpline, we’re proud to offer more than just a compensation service. We’re a helpline, which means first and foremost we’re here to help you and our advice is completely free.

Our advisors go through an intensive training programme so that they’re qualified to give you the best possible advice when you contact us about your injury. They can help you understand how we can help and what your next steps are.

And even if you’re not ready to make a claim we’re always here to listen, so if you have any questions or just want to chat about your accident, you can call us on 0800 540 4258 .

Find out how we can help you, let us call you back

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