Has the NHS failed in their duty of care?
Every person treated by the NHS has rights. That’s true whether you’re receiving treatment from your GP, a hospital or from a therapy service, such as a physiotherapist or counsellor.
NHS negligence happens when your rights are not upheld. This means the people treating you have failed to provide adequate duty of care and have not followed regulations such as the NHS constitution. For example, they may not have taken the correct steps to keep you safe or prevent further pain or harm.
Some examples of types of NHS negligence are:
How we can help you
The first way we can help you is by providing you with free, impartial advice about your claim. As a helpline, we’re not here to pressure or rush people into making a claim – we’re here to help. Anybody who calls us on 0800 540 4258 can access free advice about making a claim and compensation.
Part of this is helping you understand if you can claim. If you do have a claim and you decide you’d like to go ahead, we can put you forward to a specialist solicitor who can help you with your case and guide you through the next steps.
We’ve handled thousands of NHS negligence claims and recovered thousands of pounds in compensation for victims of medical negligence.
Can you claim?
The simplest way to find out whether you have a case is to arrange a call back or contact us on 0800 540 4258 , where we’ll listen to your experience and let you know. However if you’re not quite ready to speak us, we advise you might have a claim if your accident:
- Happened in the last three years
- Was somebody else’s fault
- Caused you further injury, complications or pain
Should you claim against the NHS?
If you’ve been mistreated or received substandard care that’s led to further complications, a delayed recovery or more injuries, then that feels wrong to us. Claiming compensation can help to make it right.
While the money you receive won’t take back your experience, it can help you get back to where you were before. This is because when you make a claim, your compensation amount is based on the support you need to get back to the same position you were in before your injury.
We understand that some people worry about making a claim against the NHS because they don’t want to damage the NHS financially. But your recovery and loss is very important.
Your claim against the NHS may also highlight unsafe treatment, practice or equipment – preventing others from being injured in the same way.
What happens when you call
When you call us, one of our specially trained advisors will ask you about your situation. This is so they can understand whether we can help and who you’ll be making a claim against.
If we think you have a claim, we’ll let you know and will ask if we can transfer you to one of our partner solicitor firms who specialises in medical negligence claims.
From there, your solicitor will look after you, including helping you to fill in any paperwork, arranging medical examinations and answering any questions you may have.
They understand how stressful dealing with the impact of medical negligence can be, and they’ll be there to help you every step of way.
Cases of medical negligence are thankfully rare, but we’re here for you if you’ve suffered from substandard care and need help making it right.
Cases we can help with
It’s likely we can help you if you’ve suffered any form of negligence from a hospital, GP, or NHS professional in the last three years. If it’s caused you pain or delayed your recovery, we can help you make it right.
Below are some of the common negligence cases we speak to people about, but don’t worry if you’re type of experience isn’t listed below – it’s likely we can still help.
How to make a complaint against the NHS
Aside from receiving compensation for your injury, we realise you may also be looking for a formal apology after suffering due to negligent treatment.
All NHS healthcare providers have a structure for receiving patient feedback, both positive and negative. So, if you have feedback, you shouldn’t worry about asking a member of staff about their complaints or feedback procedure.
Don’t worry too, it’s unlikely that you’ll have to complain directly to the member of staff who caused your injury
NHS complaints can be made either verbally, or in writing, or both and you should get a full response from the hospital or medical practice within a few weeks.