NHS Complaints Procedure

In addition to your medical negligence claim, you may want to make a complaint to the NHS.

We understand that a formal apology from the NHS can go a long way.

All NHS healthcare providers have a formalised structure for receiving patient feedback, both positive and negative. Often the NHS staff that we trust with our health do an excellent job, but on those rare occasions that the care provided by NHS GPs, dentists, hospital staff, physiotherapists and others falls below that usual high standard, you may want to make a formal complaint.

Making a complaint could prevent the same thing from happening again and improve the standards of care received by other patients.


Did you know?

…45.6% of written complaints made to the NHS are against medical professionals.

hscic.gov.uk 2014

I want to make an NHS complaint, what’s involved?

All NHS care providers have a formal complaints structure in place, so you should feel comfortable asking a member of staff about their complaints procedure. Many NHS practices have a designated complaints manager, and you can make your complaint to them either verbally, in writing, or both. This means it’s likely you won’t have to complain directly to the member of staff who is responsible for your complaint.

It might take a few weeks, but you should receive a full written response to your complaint from the practice or hospital that you complained against.

Making a complaint against a healthcare provider

Watch the video below

If you want to complain against a health provider, we recommend pursuing a formal complaint which can help when making your claim.

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What if I’m not satisfied with the response to my complaint?

If you’re not happy with the response you receive from the NHS service provider, you can escalate your complaint to the Parliamentary and Health Service Ombudsman.

You can read more about making a formal NHS complaint to the Ombudsman here.

I want to make a medical negligence claim

If you’ve been injured in a case of medical negligence, you may be entitled to make a claim. You can contact us free of charge today on  0800 540 4258   to get legal advice and find out whether or not you’re eligible to make a no win no fee claim.

Your medical negligence claim is important because it will highlight unsafe practices being carried out by NHS professionals and could prevent someone else suffering in the same way that you have.

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