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Over 20 Years of Helping People

2013 marked National Accident Helpline’s 20th anniversary.

That’s 20 years helping hundreds of thousands of people get back on their feet!

To mark this special occasion, our founder Alan Kennedy shares his story by recording a series of videos explaining how it all started, what’s changed over the last 20 years and what the recent legal changes mean to people today.

Click on the videos to find out more!

Why choose the name National Accident Helpline? Alan starts by explaining why he chose the name National Accident Helpline – “It does what it says on the tin!”

How has access to justice changed over the last 20 years? Next, Alan talks about the “remarkable changes” since 1993, including the introduction of no win no fee agreements in the year 2000, allowing people to “fight back with no risk".

What are your thoughts on the recent legal changes? Alan then goes on to explain the main changes to the way personal injury claims operate and why claimants should be wary of companies offering ‘100% compensation’.

Alan finishes by explaining why National Accident Helpline having 20 years' experience is great news for anyone who's thinking about making a personal injury claim!

How do you think injury claims will change in the next 5 years? Alan looks into the future. He believes the industry will change in the next five years, saying companies will “tailor their services to what the consumer wants more and more”.